All-Rounder Hospitality Couples

Responsibilities

• We are seeking experienced and enthusiastic All-Rounder Couples to join our team on a casual basis. You'll primarily work within your individual areas of strength and experience, while also having the opportunity to support across different departments as needed.
• This may include:
• Guest Services - Being the friendly face of the property, welcoming guests on arrival, managing reservations and bookings, and ensuring guest needs are communicated effectively across teams.
• Housekeeping - Servicing guest rooms and public areas to a high standard, maintaining clean and organised storerooms, and ensuring appropriate stock levels of linen, cleaning equipment and supplies.
• Food & Beverage - Assisting with the setup and delivery of the breakfast buffet and shared-table dinner experience, preparing guest larder lunch packs, and restocking bars and minibars.

Requirements

• Strong guest service experience, with knowledge of booking systems such as Newbook, RoomMaster, Opera or similar (for those working in Guest Services)
• Previous experience in food and beverage and/or housekeeping
• Certificate II in Hospitality (Operations) or equivalent practical experience
• Strong problem-solving skills, including the ability to apply basic mathematical skills in a workplace setting
• Flexibility to support across multiple areas of the business as required
• A proven track record of delivering exceptional customer service and creating meaningful guest interactions
• A positive, team-focused attitude with the ability to thrive in a fast-paced environment
• Strong time management skills and a keen eye for detail
• Pride in your work, with an enthusiastic and proactive approach
• Current RSA accreditation
• Completion of a Food Safety (Do Food Safely) certificate
• Strong English communication skills, with the ability to understand and follow directions
• A current drivers licence and car are essential living in a remote location
• What's in it for you?
• At the NRMA we aren't just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!
• Progressive flexibility and well-being benefits to balance all of life's priorities
• Complimentary myNRMA Rewards membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Employee referral program where you may be eligible for a referral bonus of up to $2,000
• Potential to grow, progress or relocate your career and move around the NRMA Group or different locations with us.
• Know you belong:
• Are you nodding your head as you read this? Apply now, we cannot wait to hear from you or visit our careers site to find out more!
• As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.

Benefits

Additional Information

Please note, Pumphouse Point is not in an eligible location to be counted towards WHM visa 88 days As this role is based in a remote location, having your own vehicle is essential! Staff accommodation available

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