Director, Infrastructure

Responsibilities

• Strategically develop, implement, and continuously refine the organization's IT strategy, ensuring robust alignment with both business and global objectives.
• Provide strong leadership, mentorship, and management to the IT department staff, encompassing talent acquisition, performance evaluation, and professional development.
• Maintain comprehensive oversight and management of all IT infrastructure, including networks, hardware, software, and critical business applications, ensuring optimal performance and reliability.
• Develop, manage, and meticulously control the IT budget, including accurate forecasting of technology needs and transparent reporting on IT expenditures and progress throughout the year.
• Cultivate and manage strategic relationships with external IT vendors and expert advisors, optimizing service delivery and value.
• Direct the entire lifecycle of new IT projects, from conception to completion, ensuring timely delivery, adherence to budget, and successful outcomes.
• Guarantee the timely and effective resolution of all technical support issues and oversee overall help desk operations, striving to maintain all Service Level Agreements (SLAs) at 90% or greater for response and resolution times.

Requirements

• Education: Bachelor's degree preferred
• Required experience:
• 8+ years of direct management experience leading IT Support professionals, including IT Support leaders and managers.
• Technical skills / abilities:
• Profound understanding and hands-on troubleshooting expertise with MS Office Suite/O365/Active Directory.
• Proficiency in ServiceNow ticketing systems.
• Strong knowledge of Windows Servers and full understanding of networking protocols.
• Personal skills
• Exceptional verbal and written communication skills, capable of articulating complex technical information to diverse audiences.
• A strong customer-focused approach, dedicated to delivering excellent service and support.
• Highly self-motivated with the ability to work autonomously and drive initiatives forward.
• Meticulously detail-oriented, ensuring accuracy and thoroughness in all tasks.
• Proven ability to effectively manage multiple priorities and tasks simultaneously in a fast-paced environment.
• Demonstrated strong problem-solving capabilities and practical working knowledge of project management methodologies.
• Adept at thriving in a diverse, dynamic environment and fostering effective collaboration across various teams and departments.
• Outstanding interpersonal skills, with a proven ability to engage and influence both technical and functional stakeholders.
• Geographical area under responsibility: Primary: US, Canada.
• Added Support: LATAM, Mexico and Brazil.
• Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.
• We Offer - United States

Benefits

Additional Information

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity. At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas. Director, Infrastructure Technology | New York, NY Reports to: VP of IT Infrastructure & Client Exp. Innovation Role Overview As the Director of IT, you will be a strategic leader responsible for defining and executing the IT vision and strategy across the organization. You will manage the IT department and its staff, overseeing critical infrastructure, financial planning, and operational excellence. This role is pivotal in ensuring technology initiatives are seamlessly aligned with business objectives, maintaining compliance standards, and effectively managing hardware, software, IT billing and key vendor relationships. You will also be accountable for the delivery of high-quality technical support and for providing comprehensive IT performance reports to executive leadership.

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