Concierge Ally - Virtual
External
Alight · TX Texas VirtualPrepare for this interview
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About the role
The Concierge Ally role provides compassionate service by handling healthcare inquiries via inbound calls and conducting satisfaction surveys. Ideal candidates possess exceptional customer service skills, professionalism, and a passion for simplifying the healthcare experience.
Responsibilities
- Building effective rapport with participants and probes to ensure that all the needs of the participant(s) are identified
- Educating and promoting clinical services that are available to participant with a goal of increasing engagement
- Prioritizing the most important service needed (coaching, information, emotional support, web navigation)
- Working closely with the nurse team and/or other teams to determine best method to satisfy participants need(s)
- Conducting feedback surveys with participants to evaluate satisfaction, utilization of services provided and impact of Alight's services
- Documenting all research and summarize calls in the case management system
- Maintaining confidentiality and comply with all HIPAA requirements when handling data or providing services.
- Completing other duties as assigned
- Communicating medical information to a nonmedical audience
Requirements
- Have written and verbal communication skills
- Have good customer service and customer resolution skills
- Able to be flexible and adaptable with a demonstrated ability to reorganize priorities as business needs change
- Able to work effectively in a team environment
- Have a basic understanding of medical terminology
- Have attention to detail, time management, and decision-making skills
- Able to navigate multiple technical environments using personal computers, multiple software packages, Windows environment.
- Have a positive attitude and desire to positively contribute to the advancement of individual allies and Alight's Company overall.
- Have 2 years relevant experience in telephonic customer service
- Application and Interview
- Alight requires all virtual interviews to be conducted on video. Please be aware that Alight is a camera-on culture and may require occasional travel to one of our physical office locations.
- Our commitment to Inclusion
- We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.
- At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.
- As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reas
Benefits
Additional Information
Come make a difference and consider this unique opportunity to step into a rewarding career Amazing Opportunity and Great Place to Work! Our story At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight." We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management.
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