Product Specialist- S4

About the role

As a Product Specialist you will be responsible for providing quality technical support and for developing the technical competencies of the customer and internal personnel. The role is product focused and concentrates on providing guidance and advice on the implementation and strategies for the product range. Product specifications, selection and its application lie with this role

Responsibilities

• Develop and organize product training for sales and service personnel for the respective products
• Develops and recommends procedures and methods and prepares technical reports and documentation.
• Performs technical evaluations of events to determine root cause; recommends corrective action.
• Monitors instruments and equipment and collects operating data including calibration, inspection, testing and repair activities to assist in making on-line adjustments to instruments, equipment, or products.
• Analyses and resolves malfunctions and deviations of instruments and control systems to identify and resolve problems.
• Conducts analyses and prepares reports using metrics from salvage tracking, trending, reporting and root cause analyses.
• Maintains process designs to optimize process and facility use while conforming to standard operating procedures (SOPs) and good manufacturing practices (GMPs).
• Profile Required
• Grade 12 / N3 Technical Qualification / Equivalent Qualification
• Mechanical or electrical trade qualification
• Mc machine range experience and advance computer literacy
• English proficiency
• Relevant mechanized mining experience (5 years)
• Underground/surface mining environment
• Maintenance of earthmoving equipment in mining/ Underground experience
• Mechanical, electrical, or electronic equipment maintenance competence in at least 2 of the following areas:
• Basic 5 module LHD's and CM
• Basic electronic systems
• Basic LV electric systems
• Mechanical equipment
• Hydraulic systems
• Video display systems
• Advanced electrical systems (low current relays, electronic timers, electrical/electronic overloads and protection devices, solenoids, actuators, proximity devices etc.)
• Experience in CAN bus systems
• Basic knowledge of software
• Valid driver's license
• How to apply
• Please apply online through Workday (ESS) or access the Sandvik website www.home.sandvik/en/careers
• Applications close: 10 June 2026

Additional Information

Sandvik Mining is a global leading supplier in equipment and tools, parts, service and technical solutions for the mining and infrastructure industries. Applications include rock drilling, rock cutting, loading and hauling, tunnelling and quarrying. We are proud to be recognized on the Forbes Top 50 Global Employers List.

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