Managed Services, Epic Certified Manager

About the role

As part of the Epic Managed Services team, you will oversee large-scale support and optimization engagements for healthcare providers. As a Manager, you will serve as a strategic partner, leveraging your operational knowledge and Epic knowledge to deliver quality outcomes while fostering accountability and driving performance across teams. This position allows you to strengthen long-term client relationships and identify opportunities for service expansion in a dynamic healthcare environment.

Responsibilities

• Manage large-scale support and optimization projects for healthcare providers
• Serve as a strategic partner, leveraging operational knowledge
• Lead cross-functional teams to deliver quality outcomes
• Strengthen client relationships and identify service expansion opportunities
• Maintain accountability and performance across delivery teams
• Oversee enhancements and upgrades for Epic applications
• Utilize Epic knowledge to drive operational improvements
• Collaborate with healthcare executives to meet their needs
• What You Must Have
• Bachelor's Degree
• At least 7 years of experience
• Epic certification
• What Sets You Apart
• Master's Degree in Public Health, Health Administration preferred
• Proven experience managing large-scale managed services engagements
• Demonstrated success leading enterprise Epic support programs
• Excelling in client relationship management and executive presence
• Managing distributed or global delivery teams effectively
• Developing service dashboards and operational performance metrics
• Understanding healthcare operations and regulatory compliance
• Driving optimization initiatives for system performance and effectiveness
• Continuously evolving Epic and healthcare regulatory knowledge
• PwC does not intend to hire experienced or entry

Additional Information

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. In Epic consulting at PwC, you will specialise in providing consulting services for Epic software solutions. Your work will involve possessing in-depth knowledge of Epic applications and assisting clients in optimising operational efficiency through analysis, implementation, training, and support. Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member's unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Analyse and identify the linkages and interactions between the component parts of an entire system. Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion. Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables. Develop skills outside your comfort zone, and encourage others to do the same. Effectively mentor others. Use the review of work as an opportunity to deepen the expertise of team members. Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

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