AVP (Sr Exec), Chargbk (ISS) Officer, COPC

Responsibilities

• Manage end-to-end processing of complex and escalated credit card disputes and chargebacks, ensuring accuracy and timeliness.
• Conduct investigations, analyze transaction data, and recommend resolutions to minimize financial losses and risks.
• Ensure compliance with card scheme rules, regulatory requirements, and internal policies.
• Collaborate with internal teams and external stakeholders to resolve disputes and manage escalations.
• Perform quality checks on cases and maintain proper documentation in line with audit standards.
• Perform reconciliation activities and ensure accuracy of general ledger entries related to chargeback transactions.
• Handle escalated cases, including those referred to the Financial Markets Ombudsman Service, ensuring professional and well-documented responses.
• Drive process improvements, enhance operational efficiency, and support system enhancements.
• Provide guidance and mentoring to team members, acting as a subject matter expert.
• Support audits, compliance reviews, and regulatory reporting requirements.
• Under take ad-hoc tasks and assignments as assigned by Team Leader or Unit Head.
• Job Requirements
• Bachelor's Degree in Finance, Business Administration, or related field.
• Minimum 7 years of experience in card operations, chargebacks, or dispute management.
• Strong knowledge of card scheme rules (e.g. Visa and Mastercard).
• Strong analytical, problem-solving, and attention-to-detail skills.
• Good communication and stakeholder management skills.
• Ability to work independently and manage multiple priorities under tight deadlines.
• Leadership or supervisory experience is an added advantage.
• Additional Requirements
• Be a Part of the UOB Family
• Apply now and make a Difference

Additional Information

Company: 2201 United Overseas Bank (Malaysia) Bhd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. Job Description The Senior Chargeback Officer is responsible for managing complex credit card dispute and chargeback cases while ensuring full compliance with card scheme regulations, regulatory requirements, internal policies, and established service standards. The role requires strong analytical and problem-solving skills, in-depth technical knowledge of dispute processes, and the ability to lead initiatives that enhance operational efficiency and risk control.

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