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Guest Experience Manager

External
Accorhotel logoAccorhotel · St Andrews, UK
Full-timeOn-site1mo ago30+ days old, may be filled
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Responsibilities

  • Deliver warm, engaging, and personalised service throughout the guest journey
  • Build relationships with guests and tailor experiences based on their preferences and occasions
  • Recommend and arrange dining, spa, golf, and local experiences
  • Create memorable "signature moments" for celebrations, VIPs, and special occasions
  • Act as an ambassador for the hotel and its facilities
  • Support guest satisfaction and hotel revenue through authentic guest engagement
  • Collaborate with Concierge and operational teams to deliver seamless experiences
  • About You
  • Naturally warm, confident, and engaging
  • Passionate about hospitality and creating memorable experiences
  • Strong communication and interpersonal skills
  • Proactive with excellent attention to detail
  • Commercially aware with a guest-first approach
  • Comfortable working in a fast-paced luxury environment
  • Previous experience in hospitality, guest relations, concierge, or luxury guest service is preferred.
  • If you love creating unforgettable moments and delivering personalised luxury experiences, we would love to hear from you!

Benefits

Staff shuttle service to/from St AndrewsComplimentary staff canteen50% off dining in our Food and Beverage outletsEmployee rates for Spa treatments and green feesAccess to gym and pool servicesGrowth opportunitiesOn-the-job trainingRegular social events

Additional Information

Fairmont St Andrews are looking for a passionate and personable Guest Experience Manager to create exceptional and memorable experiences for our guests throughout their stay. Based within the hotel lobby and key guest areas, you will act as a visible and engaging host, building genuine connections with guests and curating personalised experiences that make every stay special. From arranging bespoke dining and spa experiences to creating thoughtful "signature moments", you will play a key role in delivering luxury hospitality at its finest. This role is all about anticipating guest needs, creating lasting memories, and naturally connecting guests with the incredible experiences our hotel has to offer.

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