Opportunity to make a direct impact on customer satisfaction and business resultsExposure to cross-functional operations and end-to-end order management processesA collaborative environment that supports learning, development, and continuous improvementThe chance to strengthen your problem-solving, coordination, and customer relationship skillsA role that builds strong business understanding and prepares you for future growth opportunitiesWhat qualifications will make you successful for this role?Bachelor's degree in Business, Engineering, Logistics, Administration, or a related fieldEnglish proficiency, both written and verbalProficiency in Microsoft Office, especially ExcelPrevious experience in customer service, order management, or a related operational roleStrong organizational and follow-up skillsAbility to manage multiple priorities in a fast-paced environment1-3 years of experienceLet us learn about you! Apply today.Looking to make an IMPACT with your career?IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.Become an IMPACT Maker with Schneider Electric - apply today!40 billion global revenue+9% organic growth150 000+ employees in 100+ countriesYou must submit an online application to be considered for any position with us. This position will be posted until filled.
Additional Information
Join our dynamic team as a Customer Service Representative and play a key role in delivering an outstanding customer experience through effective order follow-up, cross-functional coordination, and proactive problem-solving. We're looking for a service-oriented professional who can manage customer needs with accuracy, urgency, and a strong sense of ownership.
What will you do:
Manage customer orders and follow up on order status, delivery dates, changes, and issue resolution
Act as a key point of contact for customers, providing timely and accurate information while ensuring a positive service experience
Coordinate closely with planning, production, logistics, quality, and other internal teams to support customer requirements
Monitor open orders, backlogs, and critical requests to identify risks and support on-time responses
Support continuous improvement in customer service processes, reporting, and communication flow
Maintain accurate documentation and system updates related to customer requests, order changes, and follow-up actions
Schneider Electric · Fraccionamiento Real Palmas, Mexico