Senior IT Support Engineer (F/M/D)

About the role

We're looking for an experienced IT Support Engineer to help scale and evolve our IT operations in a growing, fast-paced environment. This is a highly hands-on role where you will act as a senior technical expert with clear ownership of key systems, driving operational excellence and shaping the transition from reactive support to proactive, scalable service delivery. Operating at a 3rd level support capacity, you will take the lead on complex issues, own root-cause resolution, and implement long-term improvements that reduce operational friction. You'll work closely with Security, DevOps, and cross-functional teams to design and deliver solutions that are secure, reliable, and built to scale. HOW YOU WILL MAKE AN IMPACT Bridge IT, Security, and DevOps to ensure scalable, lasting solutions are in place across the organization. Lead root-cause analysis to proactively reduce ticket volume, improve SLAs, and drive automation of repetitive processes. Act as the internal subject matter expert on Microsoft tooling (Entra ID, Intune, Exchange Online) - owning improvements and best practices. Deliver key projects end-to-end, from Intune compliance policies and onboarding automation to password manager rollout and SDOps enhancements. Monitor device compliance and system health, flagging issues before they escalate and maintaining up-to-date documentation across the team. WHAT WILL HELP YOU SUCCEED IN THE ROLE 5+ years in IT Support, System Administration, or End User Support - a fully individual contributor role with strong technical depth. Cross-platform troubleshooting expertise across macOS, Windows, cloud, and on-prem environments, with solid Microsoft stack knowledge (Entra ID, Intune, Exchange Online). A root-cause mindset - you dig deeper than the symptom, automate what's repetitive, and don't wait to be directed. Proactive and structured communicator - able to spot patterns early, escalate with clear findings, and collaborate effectively with DevOps and Security teams. Linux troubleshooting and/or Atlassian Admin experience is a plus. Ownership-driven, with the ability to balance security and usability, and bring ideas from concept to implementation. HOW WE WILL KNOW WE ARE A PERFECT MATCH Your recruiting partner for this role is Sylvie ( she/her). You can expect to go through a screening call, and up to 4 rounds of interviews, where we would love to discover your passion and interests, introduce you to who we are and what drives us, and finally understand how we can potentially add value to each other's growth. HOW WE WILL KEEP YOU SMILING It's important to take a break from work! We offer 30 days of paid time off per year Affordable access to a vast network of fitness and wellness facilities through EGYM Wellpass subsidy Deutschlandticket subsidy to support sustainable travel using public transport We offer flexible working hours and a hybrid work setup, enabling you to plan your work around your life, and not your life around work! We offer full visa and relocation support for international candidates An attractive bike leasing model through JobRad, in line with our commitment towards sustainable mobility A competitive compensation package that values the skills and experience you bring Up to 4000 EUR employee referral bonus Financial support for local language classes to help you in your journey of integrating into the culture! NavVis is a technologically-focused, global leader in reality capture and digital factory solutions. Prominent manufacturers and laser scanning professionals around the world trust our ground-breaking technology, designed to capture and share the built environment as photorealistic digital twins. By bridging the physical and digital worlds, we're helping organizations make smarter decisions and build more efficient, connected operations. With over 300 people from around 60 nationalities and offices around the globe, we're proud to be a truly international and diverse place to work. As a scaling company, we bring together the agility, innovation, and entrepreneurial mindset of a startup with the professionalism and reliability of an established enterprise - offering our team the best of both worlds. You'll be part of an open culture that values trust, collaboration, and transparency. We are proud of our environment where

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OUR VISION When people use our technology to "bridge the gap" between the physical and digital worlds, they don't just capture reality - they create a new one. In this new reality, they are smarter, more productive, more streamlined, and more creative - because they have the digital foundation to build the world they want to live in. That's what NavVis offers in all our products and services: the tools to not just map the world as it is, but to pave the way to a better future. To forge something new. Physical or digital, there is only one reality. And it's the reality NavVis empowers people to build better.

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