Project Manager OSS System Support & Maintenance
External
Suntech (sg) · Vertex, SingaporeS$108K–S$168K/yrFull-timeUnknown3d ago
Information Technology
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Responsibilities
- Leadership and Oversight
- Report directly to the Chief Technology Officer (CTO).
- Coordinate as the local leader (In cooperation with Product and Implementation Managers from Suntech Headquarters in Poland ) the full scope of OSS System Support & Maintenance project
- Serve as the main contact for clients stakeholders and key representatives, ensuring clear communication and collaboration at all organizational levels.
- Team Management
- Foster teamwork and accountability to achieve project objectives.
- organize and strengthen communication between engineers in Singapore and other teams located in Poland
- Lead and mentor a team of implementation engineers, delegating tasks and monitoring progress.
- OSS System Support & Maintenance
- Oversee first and second-line support for the OSS system.
- Liaise with the third-line support team in Poland to ensure KPIs are met.
- Analyze and resolve customer issues, escalating complex problems to remote teams with detailed documentation.
- Validate and install new versions of the product within designated maintenance windows.
- Ensure effective communication with clients to meet contractual obligations and maintain high customer satisfaction.
- Provide required reports and documentation of services provided to customer
- Software Change Management
- Discuss and agree with customer changes requested to the solution being deployed (including details of solution and architecture, implementation effort estimation and delivery timelines).
- Oversee all phases of the Change Request Lifecycle, including: Solution Design: Collaborate with the client to develop and finalize technical designs.
- Development and System Integration: Supervise system configuration, customization, and data migration.
- Training and Testing: Organize training sessions, conduct acceptance tests, and support the production launch.
- Production launch
- Coordinate with other managers responsible for delivering key system components.
Requirements
- Education and Experience
- Bachelor's degree in a technical field (e.g., IT, Telecommunications, Computer Science).
- At least 3 years of experience managing OSS implementation, support, or maintenance projects.
- Strong understanding of telecommunications network management processes, especially in the areas of . GIS applications, Resource Inventory and Planning
- Technical Skills
- Hands-on experience with IT systems integration (BPM, SOA, WebServices).
- Understanding of enterprise scale HW/SW architecture patterns
- Familiarity with systems and applications security standards
- Soft Skills
- Excellent verbal and written communication skills in English.
- Resilient under pressure with a solution-oriented and problem-solving approach.
- Open-mindedness, versatility, resistance to stress and the ability to make quick decisions in dynamically changing circumstances
- Travel Availability
- Willingness to travel to Poland to collaborate with the team and exchange knowledge.
- Experience as a systems architect or business analyst.
- Proven ability to manage teams of 5 or more IT professionals.
- Expertise in organizing training sessions and overseeing acceptance tests.
- Knowledge of GIS solutions and network technologies (IP, WDM, 5G, SDN).
- Familiarity with ITIL standards and best practices for IT system support and maintenance.
- Understanding of TM Forum standards (eTOM, SID, TAM, Open API).
Benefits
Opportunities to lead innovative telecom projects in a cutting-edge environment.Direct exposure to one of Singapore's largest telecom operatorsProfessional development and the chance to collaborate with a talented global team of 160+ engineering team.Long-term involvement in system upgrades and continuous enhancements to ensure optimal system performance and support the client's evolving business needsCompetitive salary and benefits package.
Additional Information
Suntech SG Pte Ltd is a subsidiary of Suntech S.A. a leading provider of agile OSS/BSS solutions for telecommunications. SunVizion is the brand name of the OSS solution offered by Suntech. Are you a results-oriented professional with a passion for leading impactful projects? We are seeking a skilled Project Manager to manage OSS System solutions for a leading telecom operator in Singapore. If you excel at managing technical teams, fostering client relationships, and driving operational excellence, we want to hear from you!
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