Partner Technical Advisor

About the role

Our team enables partners to deliver exceptional customer experiences using Zoom CX solutions. We collaborate across product, engineering, and partner functions. We exist to strengthen partner capability and customer satisfaction. Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data.

Responsibilities

• Driving partner-led deployments by providing technical consultation and best practice guidance.
• Enabling partners through scalable programs that enhance adoption and retention outcomes.
• Monitoring partner performance, identifying risks, and coordinating remediation plans.
• Collaborating with cross-functional teams to translate partner feedback into product and enablement improvements.
• Maintaining accurate account data to support lifecycle planning and expansion opportunities.

Requirements

• Demonstrate experience delivering or supporting Customer Experience solutions such as Contact Center, Virtual Agent, or Workforce Engagement.
• Apply at least 5 years of customer-facing experience in post-implementation or success roles.
• Use data-driven insights to manage and prioritize a portfolio of enterprise customers.
• Communicate effectively with partners and internal teams to influence adoption and retention.
• Translate technical concepts into actionable partner enablement materials.
• Collaborate across product, engineering, and partner teams to improve deployment quality.
• Bring knowledge of CCaaS, APIs, CRM integrations, and cloud telephony technologies.
• Possess equivalent practical experience in a systems integrator or partner environment.
• Ways of Working
• Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Additional Information

What You Can Expect You'll empower partners to deliver seamless customer experience deployments through expert technical guidance and enablement. You'll collaborate across teams to drive adoption and retention. You'll help partners achieve measurable customer success and growth.

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Company Intel

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