Call Center Associate

About the role

💧 Now Hiring: Call Center Associate - Join the Same Day Water Heaters Family! Are you looking for more than just a job? At Same Day Water Heaters , you're not just another voice on the phone - you're part of a tight-knit team that works hard, laughs often, and supports one another like family. We're a small, fast-growing national call center based in Houston, TX , helping customers schedule quick and reliable water heater service every single day. With busy season in full swing, we're looking for friendly, motivated people who love great conversations and genuine teamwork. If you enjoy connecting with people, solving problems, and being part of a fun, supportive environment - this is the place for you! This role is 100% onsite, come join the energy of our call center! 🌟 What You'll Do Handle inbound and outbound calls with a smile (yes, customers can hear it!) Help customers schedule their appointments quickly and easily Share information about our services and answer product questions Keep notes organized and accurate in our system Use your problem-solving skills to make every call a great experience 💪 What Makes You a Great Fit You bring great energy and a positive attitude to every call You're comfortable using scripts for guidance You communicate clearly and professionally - and love helping others You're reliable, punctual, and ready to grow with a team that values you Peak call times may require mandatory overtime Flexibility to work different days/shifts - we're open 7 days a week 💼 Perks & Benefits $16-$17/hr starting pay Health, Vision, Dental, and Life Insurance options Incentive bonuses for performance & teamwork Casual dress code - jeans & sneakers totally welcome Flexible scheduling A supportive, family-style work environment where your ideas matter

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