CPQ Associate Product Owner

Responsibilities

• Collaboration with Development Team
• Partner with developers to execute solutions for identified issues.
• Ensure issues are resolved within agreed timelines, while maintaining product reliability and performance.
• Stakeholder Support
• Provide technical and functional support to sales representatives, distributors, finance and resellers as needed.
• Address queries and ensure stakeholders have the necessary tools and resources to use the CPQ platform efficiently.
• Change Management and Training
• Conduct training sessions for partners, distributors, and resellers to help them understand new CPQ capabilities and updates.
• Resolve any issues or concerns raised by partners and users, ensuring smooth adoption of platform changes.
• Data Analysis and Reporting
• Generate reports in Salesforce for data analysis to identify trends, insights, and areas requiring improvement.
• Prepare and present key data to stakeholders to support informed decision-making.
• Solution Documentation
• Create detailed user story documentation for solutions provided to business problems.
• Maintain clear, organized records to support knowledge sharing and future references.
• Defect Management and Triage
• Analyze and prioritize incoming defects for the NAM CPQ platform.
• Identify root causes and propose actionable solutions to resolve issues promptly.
• Continuous Improvement
• Collaborate with teams to identify areas for process or system improvements based on feedback and defect reviews.
• Support efforts to enhance the CPQ platform's usability and performance.

Requirements

• Education: Bachelor's degree in Business, Information Systems, Computer Science, or a related field.
• 2-3 years of experience in a product owner, business analyst, or similar role.
• Exposure to CPQ platforms is highly desirable
• Technical Skills:
• Basic understanding of Salesforce CPQ processes, workflows, and tools.
• Ability to generate and analyze reports in Salesforce.
• Proficiency in analyzing data and providing actionable insights.
• Key Competencies
• Strong problem-solving and analytical skills.
• Excellent verbal and written communication abilities.
• Ability to work collaboratively with cross-functional teams and stakeholders.
• Self-motivated, with excellent organizational abilities and attention to detail.
• Preferred Skills
• Familiarity with Salesforce CPQ or other CPQ platforms.
• Basic knowledge of Agile methodologies.
• Experience working with sales operations teams and distributors/resellers.
• Experience in conducting training sessions and managing change initiatives.
• Strong proficiency in Salesforce reporting tools and dashboards.

Benefits

Additional Information

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way. We are seeking a motivated CPQ Product Owner Analyst to support the North America (NAM) CPQ platform by managing and resolving incoming defects and providing effective solutions. This individual will play a key role in ensuring smooth operations by working collaboratively with the development team, sales representatives, distributors/resellers, and other stakeholders, while documenting solutions to business challenges, managing change initiatives, and conducting data analysis through Salesforce reporting.

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