Medical Receptionist I

Responsibilities

• Patient Registration
• Verify patient demographic information, collect co-pays and past-due balances, work patient waitlist, verify insurance, register patients for portal, check patients in/out. Scan insurance cards and IDs. Assist patients with kiosk.
• Coordinates the check-in process for patients.
• Monitors clinic schedule and ensures efficient patient flow.
• Verifies and updates patient eligibility, demographics, and insurance information in the electronic medical record (EMR).
• Collects document signatures for compliance and insurance card scans.
• Confirms TAMU student insurance eligibility for pharmacy and medical staff.
• Customer Service
• Handle phone calls from patients who need to schedule appointments to include adding new patients, verifying demographic information and insurance.
• Route calls to clinical staff and enter phone notes as appropriate.
• Helps to maintain patient flow and call trees in Patient Services and Preventive Medicine units.
• Assists with complex scheduling, canceling, and rescheduling appointments, and routes patient calls.
• Administrative Support
• Various projects that can include, but not limited to, correcting denied claims due to registration errors, contacting patients related to upcoming visits, scheduling patients for wellness visits, and inputting demographics for hospital billers.
• Acts as a liaison between registration/cashier,
• Patient Services, Preventive Medicine and Insurance/Billing units.
• Monitors inventory for the unit.
• May assist with training of student employee staff.
• Why Texas A&M University?
• Medical, prescription drug, dental, vision, life and AD&D, flexible spending accounts , and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums
• 12-15 days of annual paid holidays
• Up to eight hours of paid sick leave and at least eight hours of paid vacation each month
• Automatic enrollment in the Teacher Retirement System of Texas
• Health and Wellness: Free exercise programs and release time
• Professional Development: All employees have access to free LinkedIn Learning training, webinars, and limited financial support to attend conferences, workshops, and more
• Educational release time and tuition assistan

Requirements

• Associate's degree
• Two years' experience in general office or personnel operations including one year experience working within a medical office. Prior EHR experience
• Familiarity with electronic medical record systems.
• Knowledge, Skills, and Abilities
• Ability to multi-task and work cooperatively with others.
• Ability to work with sensitive information and maintain confidentiality.
• Ability to use and manage an electronic medical records system.
• Ability to work independently.
• Knowledge of word processing, spreadsheet, and database applications.
• Knowledge of laws and regulations related to confidentiality, including HIPAA and FERPA.
• Planning and organizational skills.
• Strong interpersonal and organizational skills.
• Strong written and verbal communication skills.
• Attention to detail.
• Time management capabilities and prioritization skills.
• Must be skilled in the operations of a medical office.
• Basic computer and typing skills, keyboarding.
• What you need to know
• Salary: Starting salary is $16.66/hour. Will be commensurate based on the selected hire's education and experience.
• Location/Schedule: College Station, TX/Full-Time

Benefits

Additional Information

Job Title Medical Receptionist I Agency Texas A&M University Health Science Center Department University Health Services Proposed Minimum Salary Commensurate Job Location College Station, Texas Job Type Staff Job Description Glimpse of the Job Be the welcoming face of student healthcare at the A.P. Beutel Student Health Center at Texas A&M University! As a Medical Receptionist I , you'll be the first friendly connection for Aggies seeking care-greeting patients, answering phones, and helping students navigate their healthcare experience with confidence and ease. You'll keep our clinics running smoothly by supporting efficient registration processes and delivering exceptional customer service in a fast-paced, student-centered environment. Joining Texas A&M University Health Services means your work matters. Every interaction helps ensure students have access to high-quality primary care-supporting their health, focus, and success while they're in Aggieland and beyond. Required Education and Experience High school diploma or equivalent combination of education and experience Two years of experience in general office, medical office or related areas.

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