Head of Revenue Operations

Responsibilities

• Architect an integrated revenue operations strategy aligning company growth objectives with operational execution.
• Partner with GTM leadership and lead cross-functional transformation initiatives to eliminate silos between revenue teams (sales, professional services, channel, and renewal businesses).
• Own the end-to-end analysis and visualization of bookings and pipeline performance, providing the ELT/BOD with forward-looking insights to guide strategic planning.
• Drive and optimize the complete revenue workflow from opportunity creation through renewal processing and unify processes, data, and tools across the customer lifecycle.
• Design and implement robust bookings forecasting and pipeline scrutiny processes to ensure predictable revenue performance.
• Lead cross-functional transformation initiatives to eliminate silos between revenue teams and develop predictive analytics for strategic decision-making.
• Partner with executive leadership to identify and capitalize on revenue acceleration opportunities.
• Implement intelligent automation across the revenue lifecycle to increase efficiency and scalability.
• Establish consistent data governance for accurate forecasting and revenue recognition.
• Ensure data quality for bookings tools/systems including - ZoomInfo, LinkedIn Navigator, Prolifiq, SFDC, Clari, Gong.
• Build and mentor specialized revenue operations teams working across traditional functional boundaries.
• Develop comprehensive playbooks for handling complex revenue scenarios across the customer lifecycle.
• Lead continuous process improvement to reduce cycle times, minimize errors, and enhance customer experience.
• Create strategic frameworks for managing exceptions across the revenue workflow without disrupting operations.
• What you will likely bring:
• Demonstrated leadership in delivering results with large-scale, cross-functional teams.
• Exceptional problem-solving and analytical skills.
• Strong executive presence and effective communication skills.
• Strong analytical skills with the ability to interpret complex data sets.
• Experience in process improvement; lean startup or design thinking is a plus.
• Experience in managing business scorecards and action plans.
• Customer service orientation with a focus on fostering positive working relationships.
• Proven experience in revenue operations, finance, or a related leadership role.
• What could set you apart:
• 13+ years progressive experience and demonstrated success/knowledge.
• 8+ years managing and developing multi-discipline teams, preferably with international reach across multiple service types.
• 7+ years of specialized/industry experience Bachelor's degree (or equivalent experience).
• Master's degree preferred.
• Proven experience in revenue operations, finance, or a related leadership role.
• #LI-KT1 #LI-HYBRID
• About Epicor
• We're Proactive, Proud, Partners .
• Competitive Pay & Benefits
• Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
• Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
• Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
• Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
• Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
• Global Mobility: Comprehensive support for international r

Benefits

Additional Information

Head of Revenue Operations Transform revenue operations into a strategic powerhouse! As the Head of Revenue Operations, you will architect an integrated strategy aligning company growth objectives with operational execution. You will be responsible for driving and optimizing the complete revenue workflow, ensuring predictable performance through robust forecasting and analytics. We are seeking applicants with exceptional leadership, strong analytical skills, and a passion for continuous improvement.

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