BDC Representative
External
Lithia · Suburban Volvo Cars, Troy, MI 48084Full-timeOn-site2d ago
CRMLeadership
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Responsibilities
- Serve as the first point of contact for new and existing customers, delivering a professional and welcoming experience across phone, email, and digital channels
- Manage and execute customer relations processes to ensure every interaction reflects a customer-first mindset
- Generate and schedule high-quality sales appointments from inbound calls, internet leads, and outbound follow-up efforts
- Maintain accurate, organized customer records in CRM for consistent follow-up, retention, and relationship building
- Follow up with sales and service customers to ensure satisfaction and address any concerns promptly
- Collaborate with the sales team and leadership to improve processes, increase conversion rates, and enhance the customer journey
- Stay up to date on Volvo product knowledge, current pricing, and dealership promotions
- Engage prospect lists including prior customers, unsold opportunities, referrals, and service clients to generate new business
- Identify customer concerns and escalate major issues to leadership when needed
- Contribute to a positive, team-oriented environment focused on continuous improvement
Requirements
- Strong attention to detail and organization
- Sense of urgency with the ability to manage multiple tasks efficiently
- Excellent verbal and written communication skills
- Confident and professional phone presence
- Proficiency in basic computer systems and CRM tools
- Ability to type efficiently and accurately
- Basic math and problem-solving skills
- A customer-first attitude and desire to succeed in a performance-driven environment
- High School diploma or equivalent required
- Must be 18 years of age or older
- Equal Opportunity Statement
Benefits
We offer best-in-class industry benefits:Competitive payMedical, Dental, and Vision plansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning Center (career development and training)Vehicle Purchase DiscountsWellness ProgramsDental insuranceVision insurance401(k)Paid time offEquity / stock options
Additional Information
Dealership: L0432 Suburban Volvo Cars BDC Representative (Business Development Center) - Volvo Cars Troy Location: Troy, MI At Volvo Cars Troy, we're committed to delivering a premium, customer-first experience that reflects the Volvo brand. We are looking for a motivated and detail-oriented BDC Representative to drive customer engagement, support sales growth, and create exceptional first impressions for every interaction.
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