1st line Support Engineering
External
Crit Interim España Ett · Las Palmas, Islas CanariasFull-timeOn-site1w ago
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About the role
Personnel with medium IT knowledge, capable of rotating in 24x7 shifts without exceptions, with Spanish as mother language and advanced English skills, for both speaking and reading. Capable of handling calls, emails and tickets regarding IT related topics in both English and Spanish FUNCTIONS * Interact with customers via telephone, e-mail and the web, providing IT support and problems solving abilities. * Identify, evaluate and prioritize customer problems and complaints. * Analyze customer p...
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