Quality Analyst
External
Optum · Atlanta, GA$73K–$130K/yrFull-timeOn-siteToday
ComplianceDocumentationLeadership
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About the role
Evaluate inbound/outbound calls and written case documentation for quality, accuracy, compliance, and customer experience. Identify performance gaps, provide coaching feedback, participate in calibration sessions, track quality trends, and produce reports for leadership.
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