Production Support Representative - First Shift

Responsibilities

• Deliver first-class customer service by managing inbound order inquiries with urgency and professionalism.
• Provide timely and accurate order status updates to Sales and Support.
• Investigate and resolve issues related to production, inventory, and warehouse operations.
• Proactively follow up with internal facilities to ensure open tasks and inquiries are resolved to completion.
• Respond to all inquiries and provide status updates within established department timelines.
• Assess order discrepancies (shortages, lost or defective items) and determine when replacement orders are necessary.
• Act as the primary internal contact for order changes and updates.
• Communicate clearly and professionally through organized, informative email correspondence.
• Support and adhere to all company policies, procedures, and operational guidelines.

Requirements

• KNOWLEDGE/SKILLS/ABILITIES
• Strong written and verbal communication skills
• Excellent organizational and time-management abilities
• High attention to detail and proven problem-solving and critical-thinking skills
• Ability to manage multiple priorities in a fast-paced environment
• Customer-focused mindset with a sense of urgency
• Ability to work independently in a remote environment
• EDUCATION/EXPERIENCE
• Proficient in Microsoft Office (Outlook, Excel, Teams) and order management systems
• Previous customer service, production support, or order management experience preferred
• PHYSICAL REQUIREMENTS
• The physical demands that are described as required are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• This job operates in a home office environment. Prolonged periods of sitting, standing, and typing will occur on a regular basis.
• #LI-AJ1
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job.
• JOIN THE BEST TEAM IN SPORT & SPIRIT
• OUR VALUES
• Service - We lead with heart. We champion community.
• Passion - We love what we do. It fuels our purpose.
• Integrity - We do what we promise. We own our actions and decisions.
• Respect - We earn it by giving it. Because everyone deserves it.
• Innovation - We never stop striving to be better. For ourselves and our community.
• Transparency - We are committed to openness and honesty in everything we do.

Benefits

Additional Information

BSN SPORTS, A VARSITY BRANDS COMPANY - THE RECOGNIZED LEADER IN TEAM ATHLETIC GEAR For over 50 years, BSN SPORTS has been the largest team sporting goods equipment and apparel distributor of choice in the United States . Our 3,000 BSN SPORTS employees strive to support the Heart of the Game by putting valuable time back into the day of coaches and administrators through excellent service platforms. Our company mission is simple: Save coaches and administrators time with everything they do off the field so they have more time to impact young lives on it. WORK TYPE: Full-time remote LOCATION: This position is open to candidates residing in any U.S. state except Washington, city of West Hollywood, CA, Mountain View, CA and the city of Denver, CO. This role is not open to candidates residing in Washington State, West Hollywood, CA, Mountain View, CA or Denver, CO, due to budget constraints related to state-specific compensation disclosure requirements. HOURS: Monday-Friday 8 AM to 5 PM CT COMPENSATION: The pay range for this job is $17.50-19.50 per hour. The base pay will vary based on criteria such as education, experience and qualifications of the applicant, location, internal equity, and alignment with the market. HOW YOU WILL MAKE AN IMPACT: As a Production Support Representative on the Internal Decoration Support Team, you will play a critical role in ensuring orders move smoothly from production to delivery. You'll serve as a key liaison between the internal decoration teams, Sales and Sales Support. Priorities include responding to emails, tracking orders, resolving issues, and ensuring customers receive their products on time. Your proactive communication and problem-solving skills will directly impact customer satisfaction and operational efficiency.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at varsitybrands? Share your experience