Customer Service Executive (S$2800-S$3500) 5 Days Work Week

Responsibilities

• Handle and resolve all customer queries received via phone, email, social media platform, live chats, walk-in effectively and promptly.
• Proactively escalate query trends, potential issues and recurring service failures to team lead/ manager and ensure that appropriate corrective action is implemented to avoid future problems.
• All customer service request and any follow-up interaction is logged into CRM accurately and timely.
• Maintenance and updating of the data for CRM - Serial Number databases, model codes, and system updates during new product launches
• Assist in processing and invoicing Local and Export spare part orders.
• Preparation and generation of weekly customer service report, weekly and monthly report to BU and HOD.

Requirements

• Experience in Call Centre, Banking or Customer Service (Calls and correspondents) environment will be an advantage.
• Possess a positive mind-set and passion to deliver quality customer service.
• Good analytical, organizational, and documentation skills.
• Possess excellent phone etiquette, comprehension, communication, and interpersonal skills.
• Proficient in Microsoft Excel, Word and PowerPoint.
• Experience in SAP System is a plus
• Please forward your resume in *MS Words Format* to Mr Lex Ong Shee Hean (R1106602) : lex@strategysolutions.com.sg
• (NOTE: The following information should be included in the resume. Thank you)
• Date of Availability
• Detailed Job Scope
• Reason for Leaving for All Employments
• Salary Expectation
• Shortlisted candidates will be notified for an interview.
• MOM License: 09C3018

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Company Intel

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