Call Center Agent

Responsibilities

• Handle inbound customer calls in a professional and courteous manner.
• Communicate fluently in English and Spanish while delivering excellent customer service.
• Provide accurate information regarding banking products, services, and policies.
• Resolve customer inquiries during the first interaction without unnecessary transfers.
• Complete follow-ups within committed timelines.
• Maintain customer confidentiality and comply with internal policies and procedures.
• Accurately enter, update, and verify customer information in internal systems.
• Initiate and complete required documentation and request forms.
• Use computer systems for call tracking, troubleshooting, and data entry.
• Educate customers on banking products and services, identifying upselling and cross-selling opportunities when appropriate.
• Identify opportunities for process improvements that enhance productivity and customer satisfaction.
• Continuously update knowledge of banking products, services, and procedures.
• Perform additional assigned duties as required.
• Required Skills & Qualifications
• B2 English proficiency (mandatory).
• High school diploma or equivalent.
• Prior experience in customer service or call center environments.
• Strong verbal communication skills and professional telephone etiquette.
• Basic computer skills and ability to perform data entry.
• Strong problem-solving skills and customer-oriented mindset.
• Ability to work in a fast-paced onsite call center environment.
• Preferred Skills:
• Knowledge of banking products, services, and procedures.
• Previous experience supporting banking or financial services customers.
• Experience handling upselling and cross-selling opportunities.
• Posted On: 29-5-2026
• At Coforge, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

Additional Information

Job Title: Call Center Agent Key Skills: Customer Service, Banking Support, English B2, Call Center Operations, Data Entry, Customer Communication, Problem Solving, Upselling & Cross-selling Experience: +1 year of experience in Customer Service or Call Center roles. Location: Mexico. Mode: Onsite - Monday to Saturday, 6:00 AM to 4:00 PM We at Coforge are hiring Call Center Agent (#21648) with the following skill set.

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