Technical Application Specialist - Telecom

Responsibilities

• Confer with customers via phone, email, or chat to diagnose technical and system problems, troubleshoot, repair, and test solutions within our Application Support Group.
• Respond to customer calls in a professional manner, providing appropriate solutions and advice.
• Interact with customers to perform complex testing, support, and troubleshooting of technical functions remotely.
• Ensure service quality levels are maintained and adhered to, handling all issues in a timely manner.
• Review outstanding issues, ensuring customers and management are kept informed of progress.
• Attend relevant Epicor product training courses in line with the Application Specialist role.
• What you will likely bring:
• 3+ years of applicable experience and demonstrated success/knowledge.
• Industry knowledge and experience.
• Desired bachelor's degree in engineering, Computer Science, or related field (or equivalent experience).
• Ability to effectively communicate both verbally and in writing.
• Strong customer service skills, detail-oriented, initiative-taker with a positive attitude.
• Strong problem-solving and technical troubleshooting skills.
• Ability to handle inquiries from customers via multiple channels in a fast-paced call center environment.
• What could set you apart:
• Experience supporting Telecom platforms, Inventory Receiving, or troubleshooting EDI integrations, mappings, or transaction issues.
• Knowledge of Microsoft SQL, ERP applications or analytical tools.
• Knowledge of financial, manufacturing, retail, or distribution business processes.
• Experience in database administration, installation, and configuration.
• Ability to work all available shifts including nights, weekends, and holidays.
• Spanish speaking will be valued.
• Networking, Cloud, SAAS and Retail skills helpful.
• #LI-MB1 #LI-HYBRID
• About Epicor
• We're Proactive, Proud, Partners .
• Competitive Pay & Benefits
• Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
• Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
• Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
• Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
• Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
• Global Mobility: Comprehensive support for international relocations and permanent residency processes.
• Equal Opportunities and Accommodations Statement
• We are an equal-opportunity employer.
• Range:
• Minimum: $62,000 USD Maximum: $100,000 USD
• The salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position.
• Recruiter:
• Mouy Bun

Benefits

Additional Information

Transform your technical skills into impactful solutions! As a Technical Application Specialist based in our Dublin, California office, you will provide technical support via phone, email, and chat within our Application Support Group. You will be responsible for diagnosing, troubleshooting, repairing, and debugging software, as well as documenting and escalating issues as necessary. We are seeking applicants with strong problem-solving abilities, excellent communication skills, and a proactive approach to customer support.

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