Customer Service Specialist (f/m/d)

Responsibilities

• Manage customer sales activities and processes, ensuring efficient execution and a high level of service excellence
• Act as a trusted advisor and key point of contact for customers, addressing complex inquiries and resolving issues effectively
• Analyze customer and sales data to identify trends, opportunities, and solutions that support business objectives
• Communicate complex information clearly to customers and internal stakeholders, ensuring alignment across functions
• Collaborate with cross-functional teams to manage dependencies, streamline processes, and enhance the customer experience
• Handle non-routine and complex situations with sound judgment, problem-solving skills, and a customer-focused approach
• Support continuous process improvement initiatives to drive operational efficiency and service quality
• Provide guidance and knowledge sharing to team members, acting as a subject matter expert within the team

Requirements

• Vocational training or equivalent experience in customer service or related fields
• Fluency in Czech
• Strong English communication skills (written and verbal)
• Proven ability to handle technical processes and procedures with minimal supervision
• Experience in specialized tasks, administrative support, or customer-focused roles in office, field, or site settings
• Skilled at identifying patterns, linking issues, and anticipating broader impacts
• Deep expertise in specific processes or broad proficiency across multiple areas through hands-on experience
• ‎ ‎
• Klüber Lubrication CZ s.r.o.

Benefits

Additional Information

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