VP, Platform Services

About the role

Job Posting End Date: June 25 Our Fortune 500 company is driving a digital transformation and looking for forward-thinking innovators to disrupt how our industry thinks about and uses technology. As one of the world's leading employee benefits providers, we help millions of people gain affordable access to benefits that help them protect their families, their finances and their futures. Are you an asker of questions, a solver of problems, and a challenger of the status quo? Our mission is to provide a differentiated customer experience and exceed the expectations people have of technology at any company - not just insurers. We are seeking individuals to join our team of talented IT professionals who share never-ending passion and an unwavering focus on our customer experience. Team members comfortable working in an agile, fast-paced, and delivery-focused environment thrive in our environment where we value an entrepreneurial spirit and those who challenge the status-quo. Unum is changing, and we're excited about what's next. Join us. General Summary: The VP, Shared Platform is responsible for defining, building, and operating enterprise-scale shared platforms that enable speed, consistency, and quality across the organization. This role leads a unified platform strategy spanning digital capabilities, integration services, engineering excellence, enterprise workflow systems, and AI-enabled platforms, including agentic AI capabilities. This leader operates at the intersection of infrastructure and software engineering, ensuring platform reliability, scalability, and developer productivity while enabling business transformation. The role oversees a complex ecosystem of approximately 120 platforms, tools, and applications supporting enterprise-wide capabilities. The VP will partner closely with business and technology leaders to deliver reusable, secure, and highly available platform services that accelerate digital delivery and innovation. The goal is to create a platform ecosystem where traditional software, workflows, and AI agents seamlessly operate together to deliver business outcomes at scale. This leader is responsible for delivering technology solutions to meet Unum's business needs and goals. They will provide direction, guidance, and strategic insights to senior leadership teams with the objective of maximizing growth, profitability, and stability. This leader is a significant contributor to the development and implementation of the organization's three to five year road map and provides the day-to-day leadership to ensure business and technology outcomes are achieved. The leader in this role must be able to effectively partner, negotiate, and influence business and IT senior leadership to ensure the successful delivery of enterprise solutions. The leader will possess amazing drive, a can-do/will-do attitude, innovation, love of technology, leading edge thinking, and be inspirational and able to have a positive impact on the organization. This leader sets technology direction for a certain scope of Unum Group, and is responsible for delivering the technology that the company depends on to be successful. Principal Duties and Responsibilities Engineering Excellence - Lead CI/CD, DevOps, and platform engineering practices Enterprise Integration Services - Lead API strategy and integration architecture ServiceNow Platform - Own ServiceNow ecosystem including ITSM, CMDB, and workflow capabilities Validation and Testing Services - Lead enterprise testing strategy and automation Delivery and Operations - Ensure reliability, performance, and resilience of platforms. Establish KPIs and SLAs. Identify, design, and implement state-of-the art technology solutions to meet Unum's current and future business needs. Manage the overall direction of the company's technology through strategic planning and evaluation. Evaluate technology trends and developments for business opportunities and risks, and introduce strategies to capitalize on these opportunities and to mitigate risks. Partners closely with business leaders to understand Unum's business, the external marketplace, and the needs of our customers. Leads the IT governance activities to ensure close partnership with the business and transparency in all IT initiatives. Analyze and effectively communicate complex business and IT issues/needs and act as a consultant to help business leaders identify technology solutions to improve their operations efficiency and effectiveness and support growth goals. Keeps innovation at the forefront. Leverages fresh perspectives, breakthrough ideas, and new paradigms to create business technology value. Monitor information technology performance and recommend continual improvements; continuously focuses on improving process and practices that create the most value. Build, lead, develop, mentor, and coach a high performing, empowered staff of business and IT professionals across various locations. Support the identificati

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