Lead, IT Service Management, Mehiläinen

Responsibilities

• Act as solution owner for Mehiläinen's tailored ITSM solution and take overall responsibility for its development project - on time, within budget and agreed scope.
• Coordinate the rollout of the ITSM system across all Group countries from design to implementation, managing stakeholders, vendors and cross-functional teams.
• Define IT service management processes at Group level (incident, change, problem, service request) and own their implementation across the organisation.
• Build Mehiläinen's Service Management Office (SMO) in line with long-term strategic objectives.
• Monitor service management KPIs and report regularly to leadership on progress and performance.
• Champion ITIL-based best practices across the organisation and serve as the internal expert on service management matters.

Requirements

• At least five years of experience in IT service management or ITSM systems, with a proven track record of leading comparable programmes.
• Hands-on experience developing or deploying ITSM solutions (e.g. ServiceNow, Jira Service Management or custom-built solutions).
• ITIL certification (Foundation as a minimum; Practitioner or Managing Professional preferred) is considered an advantage.
• Experience of international IT projects and multicultural teams.
• A relevant higher education degree (e.g. computer science, information systems or equivalent).
• Fluent English; Finnish or another Group language is considered an advantage.
• Experience in the social and healthcare sector is considered an advantage.
• Personal success factors
• Strong communication, negotiation and stakeholder management skills, with the ability to lead and motivate teams without direct line authority.
• A growth mindset - you enjoy challenges and embrace opportunities to develop both professionally and personally.
• A hands-on, can-do attitude - you are not afraid to roll up your sleeves and take ownership.
• Comfort operating in ambiguity and across multiple countries and cultures simultaneously.
• Structured thinking and the ability to translate complex requirements into clear processes and actionable plans.
• Why join Mehiläinen?
• We are all committed to acting in line with our values, and we believe the best results come from giving our experts freedom, responsibility, community and opportunities to grow.
• Send your application via the link below by June 29th. We review applications on a rolling basis and invite selected candidates to interview during the application period. Please note that we do not accept applications by email.
• For more information about the role, please contact:
• PMO Director Antti Melander
• antti.melander@mehilainen.fi
• tel. +358 50 385 1467

Benefits

Additional Information

We are on an ambitious journey at Mehiläinen: to become Europe's leading health company by 2030. Our growth story has already taken us to seven countries, driven by modern technology and the experts who make us a frontrunner in the industry. IT plays a strategic role here - we are a business enabler. We are now looking for an experienced Lead, IT Service Management to build and lead our ITSM capability at Group level. Are you an ITSM professional with hands-on experience in developing and deploying ITSM solutions? Do you want to play a key role in establishing a new function that spans our entire European Group? If so, you could be exactly who we are looking for.

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