Senior Account Manager

About the role

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. *]:pointer-events-auto [content-visibility:auto] supports-[content-visibility:auto]:[contain-intrinsic-size:auto_100lvh] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" data-turn-id="request-WEB:caeb9e28-ea02-489d-baf0-ffcd5734d7e2-0" data-testid="conversation-turn-2" data-scroll-anchor="true" data-turn="assistant"> Fanatics Collect is a global product and technology group dedicated to revolutionizing the world of collectibles. Every single day our team of experienced product leaders, engineers, and operators obsesses over how to create the ultimate collector experience with our products: Topps.com, the direct to consumer ecommerce platform of the Topps brand Fanatics Collect, the most trusted and dynamic collector focused marketplace Our collector focused live shopping platforms, Fanatics Live and Voggt We have the unique advantage of being backed by Fanatics - the world's largest sports merchandiser, with more than 900 global sports relationships, 90+ million reachable fans, and exclusive licensing deals with the MLB, NFL, and NBA among many others - but we are a nimble, ambitious team building products from the ground up. If you are passionate about building world class products and share our love for sports fans and collectors, Fanatics Collect offers an exciting opportunity to be part of a dynamic team creating the future of collecting. We are seeking an experienced and driven Senior Account Manager to lead our seller success initiatives while enhancing the collector experience across the platform. This role manages and grows relationships with top-tier sellers, using strategic and data-driven insights to optimize performance and drive revenue and engagement on Fanatics Live. The ideal candidate combines strong relationship management with analytical rigor to enhance both seller outcomes and overall marketplace performance, ensuring collectors have a trusted, engaging, and best-in-class experience on our platform. As a Senior Account Manager, you will play a key role in managing relationships with our highest-performing sellers and high-potential new accounts. Additionally, you will leverage strategic planning and performance analytics to drive new business development, successfully onboard high-value strategic partners, and scale community-building initiatives. This role also involves collaborating closely with leadership and cross-functional teams, including product, engineering, marketing, and trust & safety, to deliver exceptional results.

Responsibilities

• Manage relationships with the top sellers on the platform educating them on best practices, tools, and strategies to help scale and grow their businesses.
• Drive new business development initiatives, identifying and executing strategies to onboard high-value sellers and strategic partners.
• Oversee seller activations and foster community-building efforts to enhance engagement and loyalty.
• Collaborate cross-functionally with product, engineering, marketing, and trust & safety teams to support seller success and platform enhancements.
• Serve as the lead point of contact for key seller relationships, ensuring their needs are met and challenges are addressed promptly.
• Leverage seller-level performance data (e.g., hours streamed, categories sold, programming mix, break formats, pricing strategy) to identify growth opportunities and build action plans that expand individual seller performance.
• Analyze category and market-level trends across various areas (e.g., Football, Basketball, our internal "Instant Rips" product) to develop data-informed strategies that drive GMV growth, engagement, and overall marketplace expansion.
• Represent the Commercial team in high-level strategy discussions and cross-dep

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