Customer Service Executive

Requirements

• Strong communication skills, both written and verbal
• Excellent customer service and the ability to build rapport quickly
• Calm and professional approach when handling customer queries
• Strong organisational skills and attention to detail
• Able to manage workload and prioritise effectively
• Comfortable using systems and learning new tools
• Problem solving and ability to look for process improvements,
• Ability to influence others, manage difficult situations

Benefits

Additional Information

At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. We're looking for a Customer Service Executive to join our Ayvens Corporate Care team located in Lyde Green, Bristol (BS16 7LB) on a permanent basis. In this role, you'll provide a professional, responsive front‑line service to drivers, fleet customers and partner organisations. Acting as the first point of contact, you'll handle calls and emails, resolving queries efficiently and effectively. You'll take ownership of each query from start to finish, ensuring customers receive clear, accurate information and a positive experience at every interaction. The key responsibilities of the role are as follows: Handle incoming calls and emails from drivers, fleet contacts and partners Resolve customer queries quickly and accurately, taking full ownership of outcomes Work with internal teams to ensure more complex issues are followed through to resolution Provide clear and timely updates to customers to minimise repeat contact Deliver tasks and processes in line with agreed service levels (SLAs) Use internal systems effectively to manage queries and track activity Build strong relationships and trust with customers through professional, friendly service

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