Strategic Technology Innovator

About the role

At Fidelity, we've been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we're constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future. Working with us means you'll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You'll have a wide range of opportunities to grow and develop your career in an inclusive environment where you'll feel valued and supported to be your best - both personally and expertly. Business Overview Fidelity Clearing Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing, custody and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of U.S.-based firms. For more information about Fidelity Clearing Canada, please visit https://clearing.fidelity.ca/

Responsibilities

• Key Accountabilities
• Participate in strategic planning of IT projects that have a companywide and/or department wide impact.
• Continually applies knowledge and expertise on initiatives having a companywide impact and offers input and guidance to the various groups involved to ensure successful outcomes.
• Identify, prioritize, and address issues/tasks that are critical to the success of the business.
• Continually strives to accomplish tasks in a more cost effective and efficient manner.
• Works with business partners to gain support for ideas and follows through on implementation.
• Maintain a focus on quality that is driven by the requirements of the project/task to ensure a positive client experience. Creates a professional environment where business partners can work collaboratively.
• Support for Audit. Provide technical information and support for Audit inquiries working with the other FCC technical partners to complete audit deliverables and participate in improving the policies and procedures of the FCC technical department.
• Ensure timely completion and detailed answers provided upon request.
• Support for team members. Provides higher level support and education for direct support team members that require additional input or expertise. Acts as subject matter expert on Application support.
• Positive team experience through feedback received; all expectations achieved.
• Proactively reviews internal process gaps and inefficiencies, and client specific issues/problems and looks for innovative solutions. Be creative and build a reputation as a problem-solving partner to our clients and internal groups.
• Increased employee engagement and successfully implement continuous improvement initiatives throughout the year, on time. Other duties as assigned.

Requirements

• Strong knowledge of the FCC business model including Correspondent Brokers and Portfolio Managers.
• Highly organized with special attention to detail.
• Leading technical projects
• Strong knowledge of SFTP batch jobs support
• SQL query writing and support working knowledge
• Automation exposure
• The Expertise You Bring
• Clients guidance and consulting
• Automation projects exposure
• Process improvements
• A minimum of 7 years in an IT Operations lead role
• Level 3 support
• Experience in change management and problem management methodologies
• 5 to 7 years financial industry experience.
• Education
• University degree or College diploma (preferably in Engineering or Computer Science), or equivalent work experience.
• 10 years' experience in Canadian brokerage industry preferable with Broadridge Dataphile experience
• CSC or IFIC
• Bilingual (French/English) verbal and written skills
• Some of th

Benefits

Additional Information

Job Description Current work authorization for Canada is required for all openings You will be working on a 100% remote working model as part of Fidelity's dynamic working arrangement.

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