Care Coordinator, Canada

Requirements

• University Degree in Social Work or a healthcare-related profession and/or advanced degrees are a plus
• 5+ years work experience in a healthcare role [Social Work, Patient Advocacy, etc...]
• Fluency in French and English is a requirement
• Strong ethical standards and a respect for client confidentiality
• Ability to integrate and collaborate well wi

Benefits

Additional Information

Why Wellthy is for you! At Wellthy , we dream of a world where everyone has the care infrastructure they need to manage their own health and the health and well-being of their loved ones. We're building something new in the care space - reimagining how care is delivered, accessed, and supported by families around the globe. As we grow, we're seeking collaborative, curious, and purpose-driven teammates to help us expand what's possible. Our work is grounded in the expertise of seasoned care professionals who deeply understand families' real challenges paired with agile, tech-powered solutions that deliver support efficiently and at scale. We embrace a mindset of continuous learning, especially around emerging technologies. Tools like AI and other innovations are accelerators, enabling us to scale our impact, work smarter, and stay at the forefront of care delivery. We partner with leading companies including more than 35 Fortune 500 companies to support the care needs of their workforces globally. We also work alongside health plans and carriers to embed care support into their offerings, enhancing the experience and outcomes for members. We're building, evolving, and expanding the market category for care, and we're looking for responsive, collaborative, curious, and purposeful colleagues to join us. As a Care Coordinator at Wellthy, you will be responsible for supporting families and members residing in Canada and the United States, addressing their unique caregiving needs, and taking a proactive role in managing their care plans. You will be the primary point of contact for families, helping them navigate complex healthcare tasks such as finding the right providers, managing medical bills, scheduling appointments, tracking medications, and vetting facilities. You will ensure that administrative and logistical care is handled, allowing families to focus on what matters most. Our work is grounded in the expertise of seasoned care professionals who deeply understand families' real challenges paired with agile, tech-powered solutions that deliver support efficiently and at scale. We embrace a mindset of continuous learning, especially around emerging technologies. Tools like AI and other innovations are accelerators, enabling us to scale our impact, work smarter, and stay at the forefront of care delivery. You will report directly to the Care Manager. To be successful in this role: Care Coordination & Client Support Use your expertise, judgment, and problem-solving skills to advise and assist families with various healthcare-related tasks, ensuring their needs are met efficiently and effectively. Develop a strong understanding of the unique caregiving needs of Canadian families, providing a compassionate, resourceful approach to their challenges. Coordinate complex healthcare activities, including finding providers, managing appointments, insurance, and medical bills, and guiding families through the maze of available healthcare resources. Create customized care plans for members, ensuring they receive the appropriate services and support tailored to their specific needs. Cross-Functional Collaboration & Resource Development Collaborate with other team members across Wellthy to deliver seamless service to our members, maintaining clear communication and aligning goals. Actively participate in learning opportunities to expand your knowledge of Wellthy's broader service offerings, ensuring growth and flexibility to support families across different service areas. Take responsibility for improving and updating Wellthy guides, community resources, and other internal resources to ensure they are valuable, up-to-date, and support the efficiency of team operations. Process & Product Feedback Contribute to non-client-specific work, such as providing feedback on Wellthy's product offerings, services, guides, and marketing materials, helping to enhance the overall Wellthy experience. Identify areas where services can be refined, providing suggestions for improvements based on direct member interactions and insights. Growth & Development Engage in continuous learning and professional development, contributing to your own growth while also sharing insights and best practices with team members. Play an active role in maintaining a collaborative and positive team culture, supporting colleagues, and helping them grow within their roles. Capacity & Support Management Ensure consistent and effective capacity management, aligning the number of hours worked with the needs of your caseload to maintain high levels of service and avoid burnout.

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