Duty Manager

Responsibilities

• Guest Services: Serve as the main point of contact for guest inquiries, concerns and special requests, ensuring immediate attention and resolution, in the absence of Guest Relations.
• Provide a personalised service to VIP guests and regular patrons, ensuring their expectations are exceeded.
• Handle guest complaints with diplomacy, offering solutions to ensure a positive outcome, in the absence of Guest Relations.
• Operational Oversight: Oversee the daily operations of the hotel during your shift, including Front Office and Food & Beverage as well as other departments as required.
• Manage the Front Office and Food & Beverage departments in exceptional circumstances that have resulted in the absence of the HOD/ Assistant HOD.
• Ensure that all departments adhere to hotel policies, health and safety regulations and service standards.
• Conduct regular walk-throughs and inspections of public areas, guest rooms and back-of-house areas to maintain the highest levels of cleanliness, organisation and functionality.
• Coordinate with various departments to handle operational issues, maintenance or service disruptions efficiently.
• Staff Management: Supervise and support hotel staff, ensuring proper service delivery and adherence to hotel standards.
• Lead by example in maintaining professionalism, a positive attitude and teamwork among all hotel employees.
• Crisis Management: Act as the hotel's first point of contact during emergencies, ensuring guest safety and coordinating response with management teams.
• Handle situations such as guest medical emergencies, property damage or safety hazards calmly and effectively.
• Leadership and Training: Mentor and train staff members to ensure they understand their roles and responsibilities, promoting continuous improvement in service quality.
• Address and resolve any staff performance issues that arise during your shift, escalating where necessary.

Requirements

• Minimum 2-3 years' experience in a supervisory or management role within a luxury hotel or hospitality environment.
• Strong leadership and team management skills with the ability to motivate and support staff across departments.
• Excellent communication and interpersonal skills with a strong focus on guest satisfaction.
• Ability to remain calm under pressure and handle difficult situations professionally and efficiently.
• Strong organisational and problem-solving abilities with attention to detail.
• Flexibility to work shifts, including evenings, weekends and public holidays.
• Good knowledge of hotel operations, Front Office procedures and Food & Beverage service standards.
• Familiarity with health & safety regulations and emergency procedures.
• Proficiency in hotel management systems and Microsoft Office applications.
• Some Of Our Benefits:
• Competitive & generous rate of pay.
• Discounted rates on rooms at Park Hotel Kenmare and other Relais & Chateaux properties.
• 50% off Food and Beverages/ 30% off spa treatments & 20% off spa products.
• Free use of spa/ gym facilities.
• Excellent Training and Personal development.
• Complimentary healthy meals whilst on duty.
• Complimentary on-site parking.

Benefits

Additional Information

Job Summary: The Duty Manager at Park Hotel Kenmare plays a pivotal role in ensuring the seamless daily operation of the hotel, delivering exceptional guest experiences that align with the property's longstanding reputation for excellence and elegance. This hands-on leadership role supports all departments, particularly Front Office, Food & Beverage, and Housekeeping, acting as the primary point of contact for guests and staff during assigned shifts.

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