Associate Principal, Clinical Operating System (cOS)

About the role

The Associate Principal will lead delivery of cOS engagements with health system clients, turning the operating model from concept into daily practice. This is field-based transformation work: standing with leaders and frontline teams in the work, helping them redesign how care is managed, escalated, coached, measured, and improved every day. This is hands-on transformation work-helping organizations redesign how care is delivered day-to-day. You will assess, implement, and sustain cOS across clinical environments by coaching leaders and frontline teams in daily management routines, standard work, and adoption of a supporting technology platform. Additionally, this role will be integral to the formation and buildout of this strategic service line within Press Ganey. This is a role at the intersection of clinical operations, change management, and technology-enabled transformation . Location & Travel Remote (U.S.) ~80%, typically aligned to a primary client in the U.S. (Monday-Thursday onsite)

Responsibilities

• Lead and support delivery of cOS engagements across the full lifecycle: assessment, implementation, go-live, sustainment, and evolution
• Coach leaders at all levels-unit, department, hospital, and system-on adopting cOS standard work and daily management routines
• Translate cOS methodology into practical, observable behaviors that improve reliability, accountability, and frontline engagement
• Serve as a trusted, credible on-site partner to clinical, operationa

Benefits

Additional Information

Company Description Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees. Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success. Our Mission: We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. Our Values: To put Human Experience at the heart of organizations so every person can be seen and understood. Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. Dare to innovate: We challenge the status quo with creativity and innovation as our true north. Better together: We check our egos at the door. We work together, so we win together. Press Ganey is committed to providing reasonable accommodations to qualified individuals with disabilities or disabled veterans in the hiring process. If you need assistance or an accommodation to apply for a position online or for your interviews or assessments, please contact us at acommodations@pressganey.com Please provide your contact information and the details of your request so we can best assist you. At Press Ganey, our consultants partner with leading health systems to solve their most complex challenges-from experience design and engagement strategies to equity, safety, and workforce performance. We help organizations see what's not working, align on what matters most, and build the systems and behaviors needed to drive sustained improvement. Clinical Operating System (cOS) is Press Ganey's tech-enabled operating system for how health systems deliver care every day. It connects leader standard work, frontline workflows, escalation, coaching, rounding, event reporting, analytics, governance, and technology into one integrated way of operating. It is how healthcare care teams run the business of care every day . Most health systems do not lack dashboards, huddles, improvement projects, or leadership tactics. They lack one connected operating model that makes the work visible, reliable, scalable, and sustainable.

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