IT Field Engineer - Berkshire

About the role

If you are an engineer who enjoys autonomy, visibility, and building trusted client relationships, this is an opportunity to step into a genuinely impactful position. We are looking for a confident and technically capable Field Engineer to support key clients across Berkshire and Wiltshire. This is not simply a reactive support role. You will be relied upon to maintain stable, high-performing environments while acting as a trusted technical partner to your clients. You will serve as the link between client sites and internal teams, combining strong troubleshooting capability with clear communication and excellent service delivery. What Your Day-to-Day Will Look Like You will be part of a collaborative team, supporting our strategic client accounts. Managing escalated technical support tickets from 1st Line, resolving more complex issues Conducting thorough root cause analysis rather than applying short-term fixes Supporting users remotely and attending site visits when required Providing clear technical guidance and practical solutions to end users Accurately documenting incidents and resolutions within the ticketing system Monitoring system performance and proactively identifying areas for improvement Contributing ideas to improve processes and overall service delivery Why Join T-Tech? We are building a team of people who care about quality, ownership and doing the right thing. At T-Tech, you will: Work with clients who value expertise and partnership Be trusted with responsibility, not micromanaged Contribute ideas that genuinely influence how we improve Develop your technical and professional skills in a growing organisation Be part of a collaborative, high-performing team We believe in creating an environment that is both challenging and rewarding. Growth at T-Tech is not just about the business - it is about the people within it. What We Are Looking For Have strong knowledge of the Microsoft stack, including Microsoft 365, Azure AD, Intune, Entra ID, Windows Server and core networking fundamentals Thrive in a client-facing environment Communicate technical concepts clearly and professionally to both technical and non-technical stakeholders Enjoy ownership and accountability Work well independently while contributing to a wider technical team Take pride in delivering high standards of service Appreciate variety and structured problem-solving What we can offer you We believe people perform at their best when they feel supported, valued and challenged. Here's what that looks like at T-Tech. Reward Competitive salary based on your experience and technical expertise Pension scheme after 3 months, with T-Tech matching contributions up to 4% Life Assurance at 3x your salary to provide financial security for your family Income Protection to support you in the event of long-term illness Time to Recharge 23 days' holiday plus your birthday off A culture that respects balance. We work hard, but sustainably. Growth & Development Access to continuous learning, including CBT Nuggets Exposure to modern Microsoft technologies and real-world projects The opportunity to work alongside experienced consultants and engineers Clear and genuine career progression pathways. We promote capability and ambition. Your Voice Matters Friday Pulse to regularly check in on wellbeing and engagement Suggestion Box platform so your ideas influence how we improve Open communication with leadership. We listen and we act. Culture & Community We take our work seriously but not ourselves. Quarterly social events are part of life at T-Tech. Think go-karting, games nights, boat parties, Crystal Maze experiences and escape rooms. We build strong teams because we genuinely enjoy working together. Health & Wellbeing Medical cashback scheme with BUPA A supportive, people-first environment About T-Tech At T-Tech, we do more than provide IT support - we become trusted technology partners to ambitious UK businesses. As one of the fastest growing IT Consultancy, Support and Cloud Service providers in the UK, we specialise in supporting SMEs within the Accountancy and Professional Services sectors. These organisations operate in demanding environments where reliability, security and efficiency are critical. That is where we come in. We combine technical expertise with commercial understanding to help our clients reduce risk, improve productivity and use technology as a genuine competitive advantage. Our mission is simple: keep UK businesses running smoothly, solve problems decisively and provide proactive, personal service that builds long-term relationships. What We Do We deliver expertise across six key service areas: Business Consultancy IT Support Technical Consultancy Cloud, Networks & Security Intelligent Automation Communications This integrated approach means we do not just fix issues - we guide clients strategically as they grow. Our Values Service Centric We put our customers at the centre of everything we do. We take accountability seriously

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