Manager, Patient Access and Health Information Management - Full Time - Markham Stouffville Hospital

Responsibilities

• Operational Management
• Lead daily operations for Patient Access and HIM services, including registration, scheduling, health records, coding, release of information, and patient portals.
• Ensure services are efficient, consistent, patient-centred, and aligned with policies and service standards.
• Monitor volumes, wait times, turnaround times, data quality, productivity, and downtime procedures.
• Collaborate with Finance, IT, clinical programs, CIHI, the Ministry of Health, and partners to resolve issues and improve processes.
• Support implementation and optimization of EMR, coding, reporting, imaging, registration, scheduling, and related systems.
• Resolve privacy, complaint, risk, workflow, and data quality issues.
• Manage budgets, monitor variances, and recommend effective resource use.
• Represent the department on committees, networks, partnerships, and external forums.
• Health Information Management (HIM)
• Ensure health records are accurate, timely, complete, confidential, and compliant with legislative and organizational requirements, including PHIPA.
• Advance modern HIM practices, including electronic records, automation, workflow optimization, and data quality improvement.
• Develop and maintain standards for documentation, consent, disclosure, retention, and release of information.
• Oversee the quality, accuracy, and timely submission of coding and abstracting data, including DAD and NACRS.
• Implement corrective actions and process improvements to reduce errors and optimize the quality and turnaround time of coding data.
• Partner with privacy, legal, clinical, and corporate teams to support compliant information management practices.
• Work with physicians, clinical leaders, and corporate partners to improve documentation quality, chart completion, and coding accuracy.
• Patient Registration & Scheduling
• Modernize and automate registration and scheduling workflows to improve efficiency, patient flow, wait times, and the overall patient experience.
• Ensure patient registration and scheduling processes are accurate, standardized, and supported by strong data quality practices.
• Optimize staffing models and service delivery to support efficient, high-quality operations.
• Collaborate with clinical teams to align registration and scheduling processes with care delivery needs.
• People Leadership and Change Management
• Lead, coach, and support staff while fostering a respectful, inclusive, patient-centred work environment.
• Ensu

Requirements

• You encompass Oak Valley Health's core values and live the words of respect, trust, commitment, compassion and courage
• You are a patient and/or client centered individual who performs at an exemplary standard
• You are a team player with excellent communication, critical thinking and prioritization skills
• We are looking for an accomplished and forward-thinking leader to provide strategic and operational direction for the Patient Access and Health Information Management portfolio across Oak Valley Health.

Benefits

Additional Information

Please Note: If you are a current Oak Valley Health employee, apply to this job via the internal Workday application. Land acknowledgement: Oak Valley Health is honoured to provide care on the traditional and treaty territory of the Anishinaabeg, and acknowledge our closest Indigenous communities, the Chippewas of Georgina Island and the Mississaugas of Scugog Island. The land is encompassed within Treaty 13, Treaty 20, and the Williams Treaty. Today, this area is home to many diverse Indigenous Peoples, and we acknowledge the health disparities and barriers Indigenous Peoples face in accessing care. To support true healing, we are committed to understanding these challenges, learning from Indigenous knowledge, and taking action together to improve safe and equitable health care for current and future generations.

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