Head of Technical Deployments Americas

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Competencies You are a strategic thinker who is equally comfortable rolling up your sleeves and getting into operational details. You bridge the gap between business and technical stakeholders with confidence and clarity, and you have the leadership track record to back it up. That track record looks like: 8+ years leading and managing teams of at least 5-10 people in a high-growth, cross-functional startup or scale-up environment Deep technical expertise across APIs, data architecture, integrations, and automation Strong project management skills, able to run multiple large-scale engagements in parallel without losing detail or momentum An excellent communicator who translates fluently between commercial and technical audiences at every level A hands-on leader who resolves escalations, trains the team, and joins high-risk go-lives rather than managing from a distance Trajectory As Head of Technical Deployment EMEA, you will own the full lifecycle of how Planhat deploys for its most complex customers: Manage, grow, and coach your team of Technical Deployment Specialists Design and evolve the end-to-end deployment lifecycle, from discovery and scoping to integration, configuration, and go-live Build repeatable frameworks: playbooks, templates, and scalable processes to drive quality and speed Partner cross-functionally with CS, Sales, and Product to align customer deployment strategy with business goals Act as a technical architect in complex deployments, integrating with customer data systems, building automations, and ensuring robust data flows Lead process improvements to reduce deployment time, optimize resource utilization, and boost customer satisfaction Track and report on deployment metrics: team capacity, utilization, customer outcomes, and deployment velocity Definition of Success You are measured by the quality of the team you build, the processes you put in place, and the outcomes you create for customers at scale. You have built a high-performing team of Technical Deployment Specialists that consistently delivers technically sophisticated, high-impact solutions You have defined and implemented a deployment methodology that is repeatable, scalable, and raises the standard across every customer engagement You are consistently reducing deployment time and improving customer satisfaction through process improvements and hands-on leadership You are seen as the technical authority on complex deployments, trusted by both customers and internal teams to resolve the hardest problems You are growing the next generation of technical leaders within your team, creating career paths and development opportunities that retain top talent

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