Supporter Journey Manager and Email/SMS Manager

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Marketing Manager (Supporter Journeys & CRM ) We are recruiting for two complementary roles within our Digital team: One focused on multi-channel end-to-end supporter journey d elivery and optimisation One focused on E mail and SMS channel delivery and performance Salary: £38,000 - £45,000 per annum Department: Marketing, Fundraising & Engagement Contract: 12 month fixed-term contract /secondment Hours: Full time 35 hours per week but we are open to conversations about flexible working i.e., part time or compressed hours Location: Stratford, London. Office-based with high flexibility (1-2 days per week in the office) Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship. External closing date: 23 June 2026, 23:55 Internal closing date: 28 June 2026 , 23:55 How do I apply? We operate an anonymised shortlisting process in our commitment to equality, diversity, and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to fully complete the application questions and work history section of the online application form for us to be able to assess you quickly, fairly, and objectively. If you require more time to apply as part of a reasonable adjustment, please contact recruitment@cancer.org.uk as soon as possible. Interviews: Week of 6 July 2026 At Cancer Research UK, we exist to beat cancer. We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we're looking for someone talented, someone determined , someone like you. This is an exciting opportunity to join Cancer Research UK as a Marketing Manager in either our Loyalty & Cultivation team or Email & SMS team , where we are recruiting for two complementary roles focused on delivering outstanding supporter experiences. Both roles play a key part in shaping and delivering audience-centric, end-to-end journeys that engage and inspire our supporters. One role focuses on designing , delivering and optimising multi-channel supporter journeys for priority audiences , while the other leads the Email & SMS chann el strate gy , support s marketing teams from planning to delivery . Together, these roles will help drive a more joined-up, insight-led approach, ensuring we deliver relevant, high-quality communications that deepen supporter engagement and maximise impact. What will I be doing? Work collaboratively with the Pro position and Audience Marketing func tion s to translate strategy into tactical delivery plans Work closely with internal teams such as Data Selections and Campaign P lanning to continually make improvements to processes to ensure the smooth delivery of campaigns . Be a key driv er to build ing our data a nd techn ology capabi lity to d elive r more e fficient a nd aud ience led journey s Bringing together teams across the organisation to deliver a joined-up supporter experience Using a test-and-learn approach to optimise performance Monitoring and reporting on performance against KPIs Role-specific focus (depending on post): Journey Delivery role: Work with stakeholders across Design, Product, Creative, Data and Technology teams to design, build and optimise outstanding, supporter-led journeys focusing on priority audiences . Delivering high quality end-to-end journeys across multiple channels , with a focus on campaigns using first party data Ensuring engaging content and creative is aligned across channels and with brand messaging Email & SMS role: Leading the delivery of email and SMS campaigns, including team management and channel optimisation Manage a team of 5 Executives (3 Senior Executives, 2 Executives) to deliver email and SMS marketing campaign plans on time and meet agreed KPIs Be a channel expert for email & SMS delivery and work with marketing teams across the charity to implement improvements to email and SMS campaigns and supporter journeys. Gather learnings of digital marketing trends or changes and work to implement these at Cancer Research UK Work closely with the Product Manager for Adobe Campaign to maximise the potential of the tool and ensure its smooth running Work closely with the Senior Channel Manager for Email & SMS to bring together an Email and SMS Community of Practice, a place where all marketers at the charity can share learnings and encourage testing to help optimise campaigns What skills are we looking for? Experience in a customer/supporter-focused marketing role Strong experience delivering cross-functional projects and managing stakeholders Understanding of end-to-end journeys and integrated campaigns Data-driven with experience using insight to improve performance Strong collaboration and influencing skills Solid grasp of data protection and consent regulations (GDPR, PECR), with awareness of how these impact fundraising and supporter communications Passion for delivering ex

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