Roaming Desktop Support Engineer (Contract, Roaming needed, up to $3500) #IRT

Responsibilities

• End-User Support
• Provide onsite and remote technical support to end users.
• Troubleshoot and resolve desktop, laptop, printer, and peripheral issues.
• Install, configure, and maintain Windows operating systems and business applications.
• Support Microsoft Office 365 applications and services.
• Handle user account administration, password resets, and access-related requests.
• Assist users with email, network connectivity, and VPN issues.
• Hardware& Asset Management
• Perform deployment, replacement, and decommissioning of IT equipment.
• Manage IT asset inventory and maintain accurate records.
• Coordinate warranty claims and vendor support activities.
• Conduct preventive maintenance checks on IT equipment.
• Incident& Service Request Management
• Manage incidents and service requests through the ticketing system.
• Ensure tickets are updated and resolved within agreed SLA timelines.
• Escalate complex issues to relevant support teams when necessary.
• Prepare incident reports and technical documentation when required.
• Infrastructure Support
• Support LAN/WAN connectivity troubleshooting.
• Assist with network device installation and basic troubleshooting.
• Support printers, scanners, meeting room equipment, and AV systems.
• Participate in IT projects, migrations, and system upgrades.
• Cybersecurity & Compliance
• Ensure endpoint security solutions are installed and operational.
• Perform basic security checks and vulnerability remediation activities.
• Support cybersecurity initiatives such as patch management and endpoint monitoring.
• Comply with company security policies and customer requirements.
• Job Requirements:
• Strong knowledge of Windows 10/11 administration .
• Experience with Microsoft Office 365 and Azure AD.
• Knowledge of Active Directory , Group Policy, and DNS.
• Experience with hardware troubleshooting and deployment.
• Familiarity with ticketing systems such as ServiceNow, Jira, Fresh service, or ManageEngine.
• Basic networking knowledge (TCP/IP, DHCP, DNS, VLANs).
• Experience supporting printers and multifunction devices.
• Familiarity with endpoint protection solutions.
• Basic understanding of vulnerability management and security best practices.
• Soft Skills
• Strong customer service and communication skills.
• Good problem-solving and analytical abilities.
• Ability to work independently with minimal supervision.
• Team player with a positive attitude.
• Able to manage multiple priorities in a fast-paced environment.
• Interested applicants please send your resume to rita@recruitexpress.com.sg and look for:
• Rita Shi Tianhe
• Outsourcing Team
• Recruit Express Pte Ltd
• EA License No: 99C4599
• We regret that only shortlisted candidates will be contacted

Additional Information

We are hiring under Recruit Express headcount and details of this position are: Job Title: Roaming Desktop Support Engineer (Contract, Roaming needed, up to $3500) Client's Project Locations: Marina Bay, Changi Airport, Chua Chu Kang, Alexandra Rd, Bukit Merah Working hours: 8.30am - 5.30pm or 9am to 6pm, Mon to Fri. Half-day on Saturday with claimable OT. Job Summary We are seeking a customer-oriented Desktop Engineer who is open to roam islandwide to provide onsite IT support services. The successful candidate will be responsible for managing end-user computing devices, troubleshooting hardware and software issues, supporting IT infrastructure, and ensuring a high level of customer satisfaction.

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