CoE Business Excellence and Special Projects Manager

Responsibilities

• Identify transformation opportunities and develop project plans with CoE leadership and Team Managers
• Map processes (POD/POA), develop SOPs, and design training programs
• Manage end-to-end project implementation, tracking progress and reporting outcomes
• Produce dashboards, reports, and communications to keep stakeholders informed
• Support continuous improvement initiatives across teams
• Ensure alignment with CoE framework and standardized operating processes

Requirements

• 3-5 years' consulting background with business transformation project experience
• Proficiency in process mapping (POD/POA), SOP development, and documentation
• Strong project planning and implementation management skills
• Experience with training program design and change management
• Ability to produce dashboards, reports, and stakeholder communications
• Analytical mindset with ability to identify improvement opportunities
• Project Management certification (PMP, PRINCE2, or equivalent)
• Experience in financial services or business travel industry
• Familiarity with CoE / GCC operating models
• Must be comfortable to work in EMEA Shifts
• Location
• Gurgaon, India
• The #TeamGBT Experience
• Work and life: Find your happy medium at Amex GBT.
• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family .
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!
• A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
• Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
• What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!

Benefits

Additional Information

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. We are seeking a Project Manager to support our Meetings & Events CoE leadership and Team Managers in executing transformational initiatives that drive operational excellence, standardization, and continuous improvement.

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