Patient Care Manager, Ambulatory Nursing

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Department Description The Pediatric Multi-Specialty Medical and Surgical Clinics at Stanford Medicine Children's Health (SMCH) provide comprehensive, family-centered care across a broad range of pediatric subspecialties. These ambulatory clinics support both medical and surgical services, including orthopedics, developmental behavior, infectious disease, and other specialty programs. Care is delivered by interprofessional teams focused on coordinated care, chronic disease management, and procedural support in an outpatient setting. The Patient Care Manager will provide onsite leadership and operational support to frontline nursing teams across multiple clinic locations, partnering closely with providers, ambulatory leadership, and interdisciplinary teams to ensure safe, efficient, and high-quality care delivery. This role supports day-to-day clinical operations, staff engagement, and practice standardization for nursing across specialty services. JOB SUMMARY This paragraph summarizes the general nature, level and purpose of the job. The Nurse Manager (Patient Care Manager) is a Registered Nurse who provides unit leadership and works in partnership with nursing, the healthcare team, hospital/system leaders to develop a quality practice setting that support professional nursing and quality patient care. The Nurse Manager is accountable for the effective delivery of competent, compassionate, and efficient patient care on a 24-hours a day, seven days a week basis. Responsibilities include coordination of patient care; supervision of a professional team that includes multiple nursing and other staff as appropriate; administrative and budget management; troubleshooting of problem areas; organizational change management; ensuring compliance with accreditation and regulatory standards; quality assurance/quality improvement; safety and risk management requirements as well as actualization of hospital and unit policies, goals and objectives. Further, improving unit operations, enhancing communication and feedback, customizing education and staff roles, and accepting organizational accountability for services provided to recipients are critical outcomes expected of this role. The Nurse Manager role is critical to hospital operations and minimally accomplishes the following essential duties: ESSENTIAL FUNCTIONS The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned. Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings. Must perform all duties and responsibilities in accordance with the hospital's policies and procedures, including its Service Standards and its Code of Conduct. Clinical Practice: * Ensures the effective delivery of competent, compassionate, and efficient patient care by planning, organizing, and directing the nursing services of unit(s), including the assessment of patients, implementation of physicians' orders, treatment plans and medical procedures, administration of medication and record keeping of same as well as by monitoring and evaluating patient care processes and outcomes for the patient care unit(s); coordinates nursing activities with those of other services or disciplines. * Demonstrates clinical competency in assigned specialty area role models nursing practice consistent with the organizational and department mission, vision and values. Communication: * Communicates in a clear and effective manner to enhance team effectiveness, manage conflicts, engage employees and interdisciplinary colleagues in unit activities and performance changes. * Collaborates with others within the unit and with all hospital departments and disciplines to enhance problem solving, decision making and performance improvement. Fiscal Accountability: * Plans and forecasts the department budget by calculating required FTES, planning annual budgets, interpreting payroll and other key fiscal reports, projecting workload as well as monitoring and enhancing productivity. * Performs variance analysis by interpreting financial performance and identifying key drivers. * Identifies unit/capital budget needs in collaboration with physician and nursing colleagues. * Plans and implements staff scheduling, position controls and attendance control procedures. Human Resources: * Directs the personnel management of the employees assigned to the department consistent with state and

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