Senior Floor Captain / Waiter / Server

Responsibilities

• Guest Service
• Provide warm, friendly, and attentive service to all guests
• Present menus, explain dishes, and make recommendations confidently
• Take accurate food and beverage orders and relay them to the kitchen/bar
• Serve food and drinks promptly and according to service standards
• Handle guest feedback or complaints professionally and escalate when necessary
• Floor Operations
• Ensure tables are properly set up and maintained throughout service
• Monitor assigned section to ensure smooth flow and guest satisfaction
• Assist in coordinating with kitchen and bar teams for timely service
• Maintain cleanliness and hygiene standards across the dining area
• Support opening and closing duties (mise en place, cleaning, stock checks)
• Sales & Upselling
• Upsell menu items, specials, and beverages to maximise revenue
• Be knowledgeable about menu offerings, ingredients, and promotions
• Additional Responsibilities (For Floor Captain)
• Supervise and guide junior service staff during shifts
• Allocate sections and manage service flow on the floor
• Ensure service standards and SOPs are consistently followed
• Act as the point of contact between management and service team
• Assist in training and onboarding new staff

Requirements

• Prior experience in F&B service or hospitality preferred
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment
• Team player with a positive attitude
• Good grooming and professional presentation
• Willingness to work midnight shifts, weekends, and public holidays

Additional Information

Role Overview The Server / Floor Captain / Waiter is responsible for delivering exceptional guest service by ensuring a smooth dining experience from arrival to departure. This role involves taking orders, serving food and beverages, maintaining cleanliness, and supporting overall floor operations.

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Company Intel

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