Quality Management Consultant

Responsibilities

• Provide quality and safety management support across ASEAN by ensuring compliance with certification, accreditation, and regulatory requirements, while maintaining the integrity of integrated management systems (IMS).
• Drive digitalization, process improvement, and automation initiatives to enhance efficiency, streamline workflows, and reduce manual workload.
• Deliver data analytics and insights to support performance improvement, decision-making, and competitiveness across business divisions.
• Ensure alignment and harmonization of quality management practices across ASEAN entities in line with corporate and divisional requirements.
• Support and collaborate with the ASEAN Quality & Safety Team to ensure effective quality assurance and control.
• Plan and conduct internal and spot-check audits to ensure compliance and operational readiness.
• Manage customer feedback, complaints, and satisfaction surveys, driving CAPA to improve service quality and reliability.
• Partner with business units and stakeholders to drive continuous improvement, best practices, and strategic initiatives, including CEO-led projects.
• Support compliance areas including export control, data protection (e.g., PDPA, GDPR), and corporate governance requirements.
• Monitor financial risk indicators such as outstanding receivables and support bad debt management.
• Design and deliver training on ISO standards, quality tools, and management practices across ASEAN.
• Perform other responsibilities as required.
• Key Requirements
• Bachelor's degree with at least 5 years of relevant experience in Quality Management, Engineering, Science, Business, or related fields.
• Strong experience in Quality Management within TIC or similar industries, including IMS implementation, internal audits, accreditation (ISO/IEC 17000 series), compliance, CAPA, and performance improvement.
• Certifications: Quality Professional/Manager (e.g., CQE, CQM) and Lead Auditor (ISO 9001, ISO 14001, ISO 45001, ISO/IEC 17000 series).
• Training or experience in Lean, Six Sigma, data analytics, or digitalization initiatives preferred.
• Working knowledge of ISO standards, SAC-SINGLAS, and relevant regulatory frameworks.
• Experience in regional/ASEAN operations and cross-functional stakeholder management.
• Strong analytical, problem-solving, and critical-thinking skills with ability to manage multiple priorities independently.
• Effective communication, presentation, and influencing skills with strong attention to compliance and detail.
• Proficient in Microsoft Office (Excel, PowerPoint, Word).
• Organized, proactive, and service-oriented team player with strong time management skills.
• Familiarity with BCM, Data Protection, Compliance, or Export Control is an advantage.
• Enthusiastic, resourceful, and results-driven with a "can-do" attitude.

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