Nationals Account Manager

About the role

As a National Account Manager , you will play a critical role in managing and optimizing strategic relationships with some of TD SYNNEX's largest national customers. This is a senior, highly visible role designed for a sales and operations professional who thrives at the intersection of client engagement, operational excellence, and profitability management. You will serve as the primary operational liaison for high‑volume, high‑complexity national accounts-supporting the full lifecycle from pre‑sale coordination through post‑purchase execution. Working closely with Client Executives and cross‑functional partners, you will help drive revenue growth, improve margins, streamline workflows, and continuously elevate the client experience. This role offers the opportunity to make a meaningful impact within the world's leading IT ecosystem distributor, while building long‑term career growth in strategic account management, enterprise sales operations, and leadership.

Responsibilities

• Client Relationship & Stakeholder Management
• Act as the primary operational contact for large national accounts generating high‑velocity, transactional revenue.
• Execute daily and long‑term communication strategies to support client engagement across assigned national territories.
• Partner with Client Executives to build and maintain comprehensive relationship maps across customer organizations.
• Develop a deep understanding of customer structures, engaging stakeholders across Purchasing, Sales, Operations, Finance, and Executive Leadership.
• Lead cross‑functional collaboration with Finance, Operations, Vendor Management, Purchasing, and Supply Chain teams to ensure seamless execution.
• Revenue & Profitability Optimization
• Collaborate with Client Executives to analyze and manage customer and vendor P&L performance.
• Identify and execute initiatives that improve profitability, including automation, inventory optimization, freight efficiencies, and scalable resource models.
• Support pricing strategies through contract compliance audits and grid pricing reviews to mitigate financial risk.
• Conduct ongoing freight and logistics analysis to reduce costs while improving service levels.
• Oversee daily transactional volumes ranging from 2,000-6,000 purchase orders, ensuring KPIs such as same‑day shipping, fill rates, and zone optimization are consistently met.
• Support financial modeling, onboarding, and implementation planning for new customer contracts.
• Process Improvement & Problem Solving
• Lead continuous improvement initiatives informed by customer feedback, QBRs, KPIs, and SLA performance.
• Manage and coordinate operational projects as needed to support client and business objectives.
• Drive efficiency through automation, AI‑enabled solutions, and BPO strategies.
• Independently resolve complex customer challenges with a proactive, solutions‑oriented mindset.
• Reporting, Analytics & Insights
• Partner with Business Operations to deliver customized customer reporting and scorecards, including PO management, pipeline trends, rebate tracking, and financial performance.
• Translate data into actionable insights that improve operational efficiency and customer outcomes.
• Ensure accuracy and timeliness of reporting through close collaboration with internal stakeholders.
• Execute supply chain KPIs and support client‑specific solution offerings.
• Escalation & Executive Engagement
• Serve as the senior operational escalation point for national accounts.
• Influence internal teams to resolve issues quickly and exceed customer expectations.
• Maintain high customer satisfaction and Net Promoter Scores through proactive engagement and follow‑up.

Requirements

• Required Qualifications
• 3-5+ years of experience in account management, sales operations, supply chain, or a related role.
• Bachelor's degree or equivalent professional experience.
• Strong analytical, financial, and problem‑solving skills.
• Proven ability to manage complex, high‑volume operational environments.
• Excellent written and verbal communication skills, including executive‑level presentations.
• Experience collaborating across diverse teams and organizational levels.
• Advanced proficiency with business systems, reporting tools, and Microsoft Office applications.
• Ability to adapt quickly in a fast‑paced, evolving environment while managing multiple priorities.
• Preferred Skills & Attributes
• Strategic mindset with a passion for continuous improvement and innovation.
• Strong negotiation and influencing skills.
• Demonstrated leadership capability, with comfort driving initiatives and change.
• Commitment to ethical business practices, confidentiality, and inclusion.
• Experience supporting enterprise or national‑level customers is a plus.
• Why TD SYNNEX
• At TD SYNNEX , we are the center pillar of the global IT ecosystem , connecting technology innovators with partners and customers worldwide. Our culture is built on collaboration, inclusion, and growth-where your ideas are valued and your career can thrive.

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