Senior Manager - Account Management and Business Development

Responsibilities

• New Client Acquisition (50%)
• Develop and execute a robust go-to-market strategy to acquire new clients across targeted sectors.
• Generate new leads through prospecting, referrals, market intelligence, and industry events.
• Open new client accounts and present value-driven workforce solutions that align with clients' business goals.
• Conduct needs analysis to tailor staffing and HR solutions, ensuring consultative, client-focused engagement.
• Account Management & Business Partnering (50%)
• Map client organizations to identify decision-makers and cross-sell opportunities across business units.
• Drive deep client engagement through regular business reviews, market updates, and hiring outlook discussions.
• Build strong stakeholder relationships through proactive communication, high-touch engagement, and personalized service.
• Maintain exceptional service levels to enhance client satisfaction and retention.
• Serve as a trusted advisor, providing insights on talent trends, workforce planning, and market developments.

Requirements

• Minimum 8 years of experience in sales, business development, or client servicing within a Recruitment agency, HR services, or outsourcing industry.
• Demonstrated success in hunting, acquiring new clients, and cross-selling multiple solutions, preferably in the Staffing industry.
• Solid understanding of HR practices and Singapore employment legislation.
• Strong business acumen and ability to engage in strategic workforce discussions with C-level stakeholders.
• Excellent interpersonal, negotiation, and communication skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Required Skills:
• Strategic selling and negotiation
• Account mapping and client penetration
• Customer-centric mindset with a passion for service excellence
• Strong emotional intelligence; able to navigate complex client dynamics
• Agile and adaptable in a fast-changing environment
• Collaborative and team-oriented, yet highly independent
• Preferred Skills:
• New Client Wins - Target number of new logos per quarter
• Revenue Growth - Increase in client billings year-over-year
• Client Penetration Rate - % increase in services or roles filled per client
• Cross-Sell Ratio - Number of solutions sold across different business units
• Client Retention - Account continuity and renewal success rate
• Pay range and compensation package:
• Competitive base salary with uncapped performance incentives
• Opportunity to be part of a leading workforce solutions provider with a strong regional presence
• Access to an established client base and delivery engine
• Continuous learning and leadership development
• A high-performance, entrepreneurial, and supportive team environment.
• Equal Opportunity Statement: At Quess Singapore, we empower our people to take ownership, think big, and build meaningful partnerships that solve real workforce challenges. If you are ambitious, driven, and ready to accelerate your career, we want to hear from you.
• Joey Wong
• EA License: 23C2060
• EA Reg No: R2095170
• This is in partnership with the Employment and Employability Institute Pte Ltd ("e2i").

Additional Information

Job Description & Requirements About Quess Singapore: Quess Singapore is a leading workforce and business solutions provider, helping organizations drive performance through staffing, technology, and operational services. As part of Quess Corp, Asia's largest business services provider, we deliver scalable solutions that enable our clients to focus on their core business. About the Role: We are looking for a Senior Manager - Account Management and Business Development with a hunter mindset and a proven ability to drive business growth in the staffing and workforce solutions space. This is a pivotal role where you will be responsible for acquiring new clients, expanding existing accounts, and building strategic relationships across diverse industries. If you thrive in a fast-paced environment and have a passion for consultative selling, this is the perfect opportunity to make an impact.

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