Oracle Fusion Technical Support Consultant

Responsibilities

• Global Technical Support & Issue Resolution (Primary Focus)
• Deliver L2/L3 technical support for Oracle Fusion across 40+ countries and multiple time zones.
• Troubleshoot issues related to: BI Publisher templates
• FBDI/HCM/financial interface errors
• REST & SOAP API integrations
• OTBI/BIP report failures
• UCM file transfers and staging table exceptions
• Investigate and resolve regional localization issues (tax, statutory fields, formats).
• Provide root‑cause analysis and implement sustainable fixes.
• Template Maintenance & Localization
• Support, modify, and enhance BI Publisher templates across: GL, AP, AR, FA, CM
• Procurement
• PPM
• Subscriptions
• Order Management
• RMCS
• Ensure templates meet: Global standards
• Local statutory requirements
• Branding, language, and formatting conventions
• E‑Invoicing Support (Multi‑Region)
• Support e‑invoicing processes across APAC, EMEA, LATAM, and North America.
• Troubleshoot schema validations, rejections, data extraction issues, and statutory updates.
• Work with regional Finance and Tax teams for compliance and legislative changes.
• Integration Support (MuleSoft Collaboration)
• Act as the Oracle Fusion technical liaison for all MuleSoft integrations.
• Support Oracle-side integration components: REST/SOAP service enablement
• FBDI inbound processes
• BI Publisher extracts
• UCM interfaces
• Help troubleshoot cross‑system issues using payloads, logs, and error reports.
• Support testing for integration changes and enhancements.
• Reports Support & Enhancements
• Maintain and troubleshoot: OTBI reports
• BI Publisher reports & data models
• Financial Reporting Studio (FRS) reports
• Optimise report performance and ensure accuracy across global regions.
• Support for Small Change Requests
• Deliver minor enhancements to existing: Templates
• Reports
• Data models
• FBDI integrations
• API configurations
• Participate in scoping, technical impact analysis, and documentation.
• Ensure changes are fully tested and deployed following standard change control.
• Participation in Larger Projects (as needed)
• Assist in requirements gathering, technical design, testing, or cutover tasks.
• Support global rollouts, new country onboarding, or module enhancements.
• Contribute technical inputs for integration, reporting, and data conversion activities.
• Quarterly Patch Support
• Perform technical impact assessment after each Oracle Cloud quarterly update.
• Run regression testing and fix patch‑related defects.
• Coordinate with global stakeholders on any changes impacting technical components.
• In‑Scope Oracle Fusion Modules
• Financials: GL, AP, AR, FA, CM
• Procurement
• Project Portfolio Management (PPM)
• Subscriptions Management
• Order Management (OM)
• Revenue Management (RMCS)
• These modules are deployed globally across 40+ countries in APAC, EMEA, NA & LATAM .
• IT at AVEVA
• Find out more: https://www.aveva.com/en/about/careers/
• India Benefits include:
• Gratuity, Medical and accidental insurance, very attractive leave entitlement, emergency leave days, childcare support, maternity, paternity and adoption leaves, education assistance program, home office set up support (for hybrid roles), well-being support
• It's possible we're hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comp

Benefits

Additional Information

AVEVA is creating software trusted by over 90% of leading industrial companies. Job Title: Oracle Fusion Technical Support Consultant Location: Hyderabad Employment Type: Full Time, regular, hybrid work arrangement The job We are seeking an experienced Oracle Fusion Technical Support Consultant to join our Global Shared Services Centre (SSC) in Hyderabad. Our Oracle Fusion landscape supports 40+ countries across APAC, EMEA, North America, and LATAM , making this a high‑impact global support position. The primary responsibility is to support and maintain existing Oracle Fusion technical components , including templates, reports, integrations, e‑invoicing processes, and interface frameworks. In addition to day‑to‑day support, the role will also work on small change requests and may participate in larger global projects as needed.

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