Customer Care Representative - Greencross Woolloongabba

Benefits

Additional Information

Greencross Woolloongabba is a leading veterinary clinic dedicated to providing exceptional care for pets and outstanding service to their owners. Our team of passionate professionals is committed to ensuring the health and well-being of every animal that walks through our doors. We are looking for a friendly and organized Customer Care Representative to join a fast-paced and exciting environment and be a welcoming face to our clients and their pets! As a part of the Customer Care team, your duties will include: Part Time role, across a variety of day shifts, evenings and weekends Handling a high volume of inbound calls Welcoming clients and their pets Booking and managing appointments Managing email enquiries Invoicing and taking payments - including cash and EFTPOS Processing payments on Vetpay, Zippay and Afterpay finance platforms Coordinate with the veterinary team to ensure smooth operations and effective communication Assist with administrative tasks and other duties as required About your experience and skill: Minimum 2 years' experience in a reception/customer service role Ability to remain calm under pressure, during busy times, emergency situations or while dealing with difficult clients Strong computer literacy skills Experience with appointment entries, invoicing, and taking payments Ability to manage your time effectively Amazing attention to detail Friendly, warm and professional phone manner with the ability to converse with a range of different people with compassion and empathy Strong interpersonal and relationship skills Flexibility to work a range of shifts and availability during busy peak seasons (Christmas, Easter, school holidays) If you have a genuine love for animals and a passion for providing excellent customer service, we would love to hear from you! Apply now via the link!

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