Manager, Renewals

Responsibilities

• Lead, coach, and develop a team of Renewals Managers, driving performance, accountability, and career growth
• Establish clear operating rhythms, KPIs, and expectations across the renewal function
• Build a high-performing team through structured onboarding, training and ongoing enablement
• Manage the end-to-end renewal motion, including contract renewals, re-negotiations, and retention strategy across a growing customer base
• Establish and enforce a proactive renewal model that engages customers 6+ months ahead of renewal to identify risks, commercial considerations, and opportunities
• Ensure consistent, on-time execution of renewal processes and contract completion across North America accounts
• Own renewal forecasting accuracy and Pipeline visibility across regions
• Implement consistent reporting and operation cadences to improve leadership visibility
• Track and analyze renewal performance, clearly separating retention (ARR), expansion drivers (NRR), and gaps to achieving plan
• Collaborate with distribution partners and resellers to support partner-led renewal
• Ensure all Renewal Opportunities in Salesforce (SFDC) are up-to-date and accurately reflect the current status.
• Meet or exceed team retention and renewal sales quotas (quarterly and annually)
• Proactively assess and mitigate customer churn risk.
• Build and standardize scalable renewal process, playbooks, and workflows
• Improve operational efficiency through segmentation, automation, and streamlined processes

Requirements

• Bachelor's degree required.
• 7+ years of sales experience in SaaS, cloud, or technology with a strong focus on renewals and retention
• Prior track record of managing complex renewals and achieving high retention rates
• 3-5+ years' experience leading, mentoring, or building sales or renewals teams with a focus on performance management and development
• Strong commercial acumen, including experience with contract negotiation, pricing strategy, and renewal structure
• Experience owning or contributing to renewal forecasting with a high degree of accuracy
• Experience working with Salesforce and driving accuracy to support management and reporting
• Strong organizational and execution skills, with the ability to manage multiple priorities in a fast-paced environment Passion for building scalable processes, improving operational efficiency, adopting automation, and creating customer-centric experiences
• Experience working with channel partners, distributors, or resellers strongly preferred
• The On Target Earnings (OTE) range for this role is between $140K- $170K

Benefits

Additional Information

At Wasabi, we're a proven collection of pioneers, visionaries and disruptive doers. We see things differently than our competitors, and we make our mark in the industry by challenging the norm and delivering the unexpected and improbable. We're a fast-growing company taking the Cloud Storage industry by storm and recognized as one of the best places to work in Boston. Wasabi hot cloud storage is a new class and category of cloud storage, breaking all traditional barriers and boundaries of storage with a disruptive value proposition of being 1/5th the cost of AWS S3, faster than the competition, with no fees for egress or API requests. Cloud storage has never been so simple, so fast and so inexpensive. It's all part of our vision to make cloud storage the next great global utility, just like electricity. Role Description: Manager, Renewals Role Purpose: Wasabi's Manager, Renewals is a key member of the Sales Team responsible for leading, coaching, and scaling our renewal function at a critical stage of growth. This role will be responsible for driving renewal outcomes such as ARR and NRR, improving forecast accuracy, and building a structured, repeatable renewal motion across both our Channel and Direct business segments. The Manager, Renewals will partner closely with Customer Success, Sales and Enablement to standardize processes, improve visibility into renewal performance, and enable the team with the tools, training, and structure needed to drive consistent, scalable results. The ideal candidate is passionate about customers and thrives on creativity, collaboration, and delivering exceptional customer experiences. *Principals only. No recruiters.

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