German Speaking Technical Customer Support Specialist - Restaurant Technology (Ex crew members)

Responsibilities

• Provide first-line technical support for kiosk and restaurant technology issues
• Troubleshoot hardware and software problems related to kiosks, POS, and peripherals
• Diagnose and resolve issues remotely, escalating when necessary
• Support system incidents including outages and performance issues
• Guide users through solutions clearly and professionally
• Log and manage support tickets in line with SLAs
• Collaborate with IT and engineering teams
• Maintain documentation and contribute to knowledge base
• Provide insights to improve systems and user experience
• You will be successful in this role if you have:
• Required Skills & Experience
• Experience in a Quick Service Restaurant (QSR) environment (essential)
• Hands-on experience supporting tech (essential)
• Technically minded with problem-solving skills
• Basic understanding of IT systems and troubleshooting
• Strong communication skills
• Ability to work in a fast-paced, customer-focused environment
• Key Competencies
• Customer focus
• Problem-solving
• Communication skills
• Adaptability
• Teamwork
• Unisys Customer Service Team is for you, if you would like to:
• experience real customer and employee diversity
• be a trusted team member and have a supportive supervisor
• work in an ethical company culture where you can be yourself
• be part of our internal career development programs -we are working with a very large number of technologies, which gives you continuous opportunities to find your own path
• have unlimited access to our online training tool to improve your soft skills and technical capabilities
• What do we offer?
• Hybrid working is supported
• Monthly gross 44.200 HUF cafeteria - regardless of your weekly working hours
• Fixed extra language allowance
• Private Health Insurance - Premium Package provided for all Unisys associates after 6-months tenure
• Home office allowance
• Last and foremost, a great team, also a lot of learning and training opportunities
• #LI-AK1

Benefits

Additional Information

What success looks like in this role: Role Overview We are seeking an experienced Quick Service Restaurant (QSR) professional with a strong interest in technology to join our team as a Technical Customer Support Specialist. This role is ideal for someone with hands-on experience in a fast-paced restaurant environment who is familiar with self-service kiosks and restaurant technology systems. You will support users with hardware and software issues and act as a bridge between restaurant operations and technical teams.

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