Manager - Business Operations

About the role

As an Business Operations Manager, you will report into an Operations Director and be responsible for ensuring the smooth running of day-to-day operations within a client team. You will be working closely with Client Services, and facilitating the efforts of a cross-functional team. Reporting of the role This role reports directly to the Operations Director and works closely with the Client Services Lead. Best things about the job: You will experience working in a truly dynamic and rapidly changing media industry along with business thinking and broader client / account management You will get the opportunity to work with and influence leaders from various verticals to be able to make an impact and enhance ways of working and managing a high profile APAC client. Be part of a fun and challenging environment where individual aspirations can be fulfilled. Some of the things we'd like you to do: Leading the Delivery of Work Translate scopes of work into effective project plans, that will ensure we meet client expectations on time and on budget. Ensure project plans are kept up-to-date within our project management tool and shared and understood by the cross-functional team Partner with Resource Management, and attend regular resource allocation meetings, to ensure the right resource is identified and enabled to deliver work effort, and to resolve any resource challenges along the way Coordinate efforts across the cross-functional team, including supporting/ leading daily huddles to maintain context and coordinating conversations and actions to overcome challenges and meet deadlines Share regular status updates with the Operations Director and Client Services, always escalating challenges where appropriate Support Client Services with client and partner management when requested by: Sharing status updates and gathering information/context Holding them to account for their deliverables/inputs Setting up and/or facilitating meetings Documenting and sharing meeting minutes and actions Look to identify potential issues before they happen, and with the support of the Operations Director and Client Services put plans in place to mitigate them Help the team understand the client agreed upon service level agreements, and support them in finding ways to better manage their work to them Be a role model and advocate for effective collaboration and communication across the cross-functional team Driving Operational Effectiveness Support the Operations Director run team wash-ups, and help the team implement agreed upon changes to improve the way they work together Help educate team members on the end-to-end Essence Campaign Delivery Process and direct them towards any supporting Quality Standards] Track adherence to Process and Quality Standards, encouraging their use, and helping resolve barriers to their adoption Regularly share operational recommendations to improve the way we work, and help implement any necessary improvements within the team Key Role Requirements 4 - 6 years of relevant professional experience, ideally including experience within a media agency and/or a management consulting firm. Proven experience managing client relationships and working with multiple stakeholders across various functions and levels. Candidates applying from a different industry, function, or background are encouraged to provide a cover letter outlining their interest in and suitability for the role. Experience working within Agile project environments, including leading sprint planning sessions, stand-ups, retrospectives, and other Scrum ceremonies. Strong understanding of project management methodologies, with a demonstrated ability to deliver complex projects involving cross-functional teams. Natural curiosity about business operations, with t

Additional Information

About WPP Media WPP is the trusted growth partner for the world's leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships - all united by our pioneering agentic marketing platform, WPP Open - we help clients navigate change, capture opportunity, and deliver transformational growth. WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working. For more information, visit wppmedia.com . At WPP Media, we believe in the power of our culture and our people. It's what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media's shared core values: Be Extraordinary by Leading Collectively to Inspire transformational Creativity. Create an Open environment by Balancing People and Client Experiences by Cultivating Trust. Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

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