Assistant Customer Service Manager
External
Lalamove · Tokyo, JapanPrepare for this interview
EliteAI-generated questions, company research, and talking points tailored to this role
About the role
Lalamove is a leading on-demand delivery platform that is disrupting the logistics industry by connecting customers and drivers through advanced technology. We operate with Passion, Execution, Grit, and Humility. In Japan, we are rapidly scaling to empower local SMEs and individual users with lightning-fast delivery solutions. As the Assistant Customer Service Manager, you will be the bridge between our frontline operations and management. You will lead a team of CS Specialists to provide world-class support to both our users (customers) and our partner drivers. You will drive efficiency, monitor KPIs, and ensure that every interaction reflects Lalamove's commitment to speed and reliability.
Your Match
How well this role fits your profile.
Company Intel
What employees say
Worked at Lalamove? Share your experience