Automotive Technical Support Specialist (German speaking)
External
Msxinternational · Budapest, HungaryPrepare for this interview
EliteAI-generated questions, company research, and talking points tailored to this role
Responsibilities
- Technical Investigation & Diagnosis
- Analyze vehicle-related technical enquiries submitted by authorized service partners.
- Review diagnostic logs, fault codes, repair documentation, and vehicle data to identify root causes.
- Provide technical recommendations and diagnostic guidance based on OEM procedures and repair standards.
- Support retailers with electric vehicle systems, charging concerns, battery-related issues, software functions, connectivity features, and vehicle diagnostics.
- Escalate complex technical investigations when additional engineering support is required.
- Case Ownership
- Manage technical support cases from initial submission through final resolution.
- Maintain accurate case documentation and technical records.
- Monitor case progress and ensure timely communication with retailers.
- Deliver support within agreed service level targets and quality standards.
- Retailer Support
- Act as a trusted technical advisor for workshop technicians and service teams.
- Support retailers in applying technical documentation, service campaigns, and repair procedures.
- Promote effective diagnostic practices and problem-solving methodologies.
- Occasionally participate in Retailer onsite technical support for complex cases.
- Product Quality & Continuous Improvement
- Identify recurring technical concerns and emerging field trends.
- Act as an early detection point for potential product quality or reliability issues.
- Contribute to the continuous improvement of technical knowledge and support processes.
Requirements
- Technical Background
- Experience in automotive diagnostics, technical support, workshop operations, or vehicle repair.
- Strong analytical and troubleshooting skills.
- Good understanding of modern vehicle systems and diagnostic processes.
- Interest in electric vehicle technologies and emerging automotive innovations.
- 2-5 years of experience in automotive technical support, car diagnostics, workshop operations, warranty assessment, or mechanic fields.
- Education
- Bachelor's or Master's degree in Automotive Engineering, Electrical Engineering, Mechatronics, or equivalent technical education.
- Languages
- Fluent German (C1)
- Advanced English (written and spoken).
- Advantageous
- Experience with electric vehicles or high-voltage systems.
- Experience with OEM diagnostic tools or technical case management systems.
- Knowledge of automotive aftersales operations.
Benefits
Additional Information
Join the Future of Automotive Technology Do you enjoy solving complex technical problems? Are you passionate about electric vehicles, diagnostics, and supporting workshop professionals? MSX International is looking for Automotive Technical Support Specialists to support one of the most innovative electric vehicle brands on the market. In this role, you will act as the primary technical interface between the brand and its authorized service network, helping retailers diagnose vehicle concerns, investigate technical issues, and deliver effective repair solutions. This is an excellent opportunity for automotive professionals who want to move beyond workshop operations and develop their expertise within an international technical support environment. Your Role As a Technical Support Specialist, you will support authorized service partners across Europe by providing technical guidance, diagnostic expertise, and case management support for vehicle-related concerns. You will take ownership of technical cases from investigation through resolution while ensuring compliance with OEM standards and service quality expectations.
Your Match
How well this role fits your profile.
Company Intel
What employees say
Worked at Msxinternational? Share your experience