People Services Analyst

About the role

As a member of GM's Global HR People Services, your primary focus should be on executing operational and tactical tasks as this role involves direct interaction with customers, utilizing your specialized skills and subject matter expertise to provide exceptional service.

Responsibilities

• Continuous Improvement: Suggesting process improvements necessary for operational efficiencies and service excellence to drive quality, speed, and safety. Maintaining and updating job aids and standard operating procedures knowledgebase.
• Project Participation: Participating in project teams and system testing for performance improvement and initiatives.
• Complaint Handling and Escalation: Ensuring timely resolution of clients' issues and concerns. Escalating complex transactions to the People Services Supervisor and/or Senior Analyst-Team Lead.
• Your Skills & Abilities (Required Qualifications)
• Hands on experience working with and proficiency in Workday HCM, Case Management Systems, Knowledge Base Systems, Avaya Telephones, Employee Portals, Dashboard and Reporting Tools, and other HR Management Systems and Tools.
• Experience managing documentation of business processes including specifications, test scripts, training material, and change control.
• Strong written and verbal communication skills
• Bachelor's Degree in Human Resources, Business Administration, or related field is required
• Experience handling a role as Analyst for minimum of 2 years in a Shared Services / Contact Center environment
• Experience working with a diverse and multi-cultural team
• Experience working for a multinational organization and working with colleagues internationally are preferred
• What Will Give You A Competitive Edge (Preferred Qualifications)
• Action Orientation
• Customer Focus
• Drive for Results and Service Excellence
• Drive for Safety, Quality, and Speed
• Problem Solving / Analysis
• Written and Verbal Communication Skills
• Organizational Skills: Time Management and Prioritization
• Technical Skills
• Integrity and Trust
• Interpersonal Savvy
• Learning on the Fly
• Experience working for a multinational organization and working with colleagues internationally are preferred
• About GM
• Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
• Why Join Us
• We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
• Non-Discrimination and Equal Employment Opportunities
• We encourage interested cand

Benefits

Additional Information

Job Description Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE. Work Arrangement: This role is categorized as hybrid on day shift . This means the successful candidate is expected to report to the office three times per week or other frequency dictated by the business.

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